Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais
Open

Restore lost email folders & subfolders

avecchio replied
avecchio

Hi, About a week ago I tried to access my email in Thunderbird and got no result. After doing some research I decided to follow some advice to delete my 2 Thunderbird accounts and then recreate them as 2 new accounts. I then discovered that many of my saved email folders and subfolders were missing. Is there some way to restore these folders & subfolders? Also, is there some way the restore a folder and all of its subfolder at once rather than having to restore each subfolder individually before restoring the main folder?

Hi, About a week ago I tried to access my email in Thunderbird and got no result. After doing some research I decided to follow some advice to delete my 2 Thunderbird accounts and then recreate them as 2 new accounts. I then discovered that many of my saved email folders and subfolders were missing. Is there some way to restore these folders & subfolders? Also, is there some way the restore a folder and all of its subfolder at once rather than having to restore each subfolder individually before restoring the main folder?

Todas as respostas (7)

If the accounts were POP accounts, you may have deleted the messages permanently. You need to provide more info on the account details.

Hi David, they are POP accounts but I can see many of the emails in my Thunderbird Inbox. I can also see most of the missing emails in pop.gmail-1.com. My problem is restoring the missing emails in Thunderbird, specifically so that I can restore a folder and all of its subfolder at once rather than having to restore each subfolder individually before restoring the main folder

Please post screenshot of the pop.gmail-1.com folder. I presume this is one of the deleted accounts?

Please post screenshot of the pop.gmail-1.com folder. I presume this is one of the deleted accounts?

OK, we're lacking a few pieces of info. I presume that pop.gmail.com is the actual account? Not knowing your account structure, my idea would be to - exit thunderbird and create backup of profile - just in case something goes wrong. - now, in the profile, COPY (not move) the complete set of folders and paste into the desired account folder. - then start thunderbird and assess status.

Thank you. I will try it this weekend and let you know how it goes. Alan

Colocar questão

Deve iniciar a sessão com a sua conta para responder às mensagens. Por favor, comece uma nova pergunta, se ainda não tiver uma conta.