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Can someone help me understand the source of this tab crashing?

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  • Última resposta por TyDraniu
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Fluddy
Fluddy

Over the past 2 or 3 weeks, I've noticed that firefox tabs are crashing more often out of nowhere.

https://crash-stats.mozilla.org/report/index/4a42f4cd-2203-40ba-a40c-616590251210#tab-details

Here's one of the links for the most recent tab crash. Other crashes pretty much were all the same. I can't read or understand this, so I was hoping someone who can is able to tell me what is wrong.

I fear that it might be hardware related, as I've had tabs also crash on Edge and on a new install of Firefox Developer Edition (which I downloaded simply to test if things crashed there as well.) I've also noticed programs like Discord & Elgato Wave Link sometimes randomly crashing as well - but I'm unsure how to pull logs for those, Firefox was the easiest.

My laptop's hardware specs are as follows:

Lenovo Legion Pro 5 - 16IRX9 Processor: Intel Core i9-14900HX (2.2GHz) Installed RAM: 32 GB GPU: GeForce RTX 4070 Laptop GPU Windows 11

If you need more information, please let me know.

Here are some previous crashes that I've reported as well:

https://crash-stats.mozilla.org/report/index/755c394a-584f-4d2a-8c59-3c39d0251210 https://crash-stats.mozilla.org/report/index/0415701b-4128-4717-9bc8-445cb0251209

Over the past 2 or 3 weeks, I've noticed that firefox tabs are crashing more often out of nowhere. https://crash-stats.mozilla.org/report/index/4a42f4cd-2203-40ba-a40c-616590251210#tab-details Here's one of the links for the most recent tab crash. Other crashes pretty much were all the same. I can't read or understand this, so I was hoping someone who can is able to tell me what is wrong. I fear that it might be hardware related, as I've had tabs also crash on Edge and on a new install of Firefox Developer Edition (which I downloaded simply to test if things crashed there as well.) I've also noticed programs like Discord & Elgato Wave Link sometimes randomly crashing as well - but I'm unsure how to pull logs for those, Firefox was the easiest. My laptop's hardware specs are as follows: Lenovo Legion Pro 5 - 16IRX9 Processor: Intel Core i9-14900HX (2.2GHz) Installed RAM: 32 GB GPU: GeForce RTX 4070 Laptop GPU Windows 11 If you need more information, please let me know. Here are some previous crashes that I've reported as well: https://crash-stats.mozilla.org/report/index/755c394a-584f-4d2a-8c59-3c39d0251210 https://crash-stats.mozilla.org/report/index/0415701b-4128-4717-9bc8-445cb0251209

Todas as respostas (4)

TyDraniu
TyDraniu
  • Top 10 Contributor

It looks like a faulty CPU. These Raptor Lake CPUs have some serious overheating and stability issues. There should be BIOS as well as CPU microcode upgrades that might mitigate some of the issues, but if that does not resolve things, you have to take things up to Intel.

Fluddy
Fluddy Proprietário da pergunta

I've fresh installed my laptop here, done all possible bios updates and such - I'm still encountering the issue. I want to be sure if it's a CPU issue so I can report this to support.

Are these crashes similar in cause to the earlier listed ones in the original post?

Crashes: https://crash-stats.mozilla.org/report/index/535144b7-ac70-4568-aca6-2fd9c0260206 https://crash-stats.mozilla.org/report/index/6b2f3ecb-fd96-4d44-a469-94c9c0260206 https://crash-stats.mozilla.org/report/index/7e4fd1bd-1af2-474f-99e0-4f95c0260206 https://crash-stats.mozilla.org/report/index/7a93030e-1169-4eac-9a4e-a3de10260206 https://crash-stats.mozilla.org/report/index/b2412eb6-4b00-4934-86e9-6d71c0260206 https://crash-stats.mozilla.org/report/index/24223cb2-9c48-4502-ac4f-7671e0260206 https://crash-stats.mozilla.org/report/index/3ca75e01-18d0-4d1e-b541-97d7a0260206 https://crash-stats.mozilla.org/report/index/72e37fa0-35bf-4018-96e4-79bca0260206 https://crash-stats.mozilla.org/report/index/64d9de22-6309-43d5-b2e7-139620260206 https://crash-stats.mozilla.org/report/index/e2edcdf7-a416-49f0-83fd-96c820260206

I'd appreciate anyone's help as I'm not adept at reading/understanding these crash reports.

SuMo Bot
SuMo Bot

Windows home or pro? If pro, you should have Windows Sandbox enabled for testing. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ Boot windows to safe mode with networking and see if you have the same issues.

You can also boot windows to safe mode with networking and see what happens.

I assume you went here for updates right? https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-pro-5-16irx9/downloads

TyDraniu
TyDraniu
  • Top 10 Contributor

Please read bug 1973138, bug 1837205.

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