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Mozilla VPN will not activate

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James replied
philip.lewer
philip.lewer

I signed up and paid for Mozilla VPN on 07/09/2024 and received an email saying: "Your payment is currently processing and may take up to four business days to complete."

I still cannot sign into Mozilla VPN and it is asking me to pay for the service.

I signed up and paid for Mozilla VPN on 07/09/2024 and received an email saying: "Your payment is currently processing and may take up to four business days to complete." I still cannot sign into Mozilla VPN and it is asking me to pay for the service.

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James
James
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This section you posted in is for support of the (desktop) Firefox web browser.

For Mozilla VPN support it uses a ticket system where you can post your question using https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form

The knowledge base for Mozilla VPN is at https://support.mozilla.org/en-US/products/firefox-private-network-vpn