Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Recovering Logins from Second Device

  • 2 respostas
  • 1 tem este problema
  • 61 visualizações
  • Última resposta por Kyna Tiona

Lockwise didn't have a show password button while I was inputting my primary password, and I mistakenly believed I couldn't mistype a password twice the same way. I've no way of figuring out what it was I typed. I still have all of my logins on my android device, so I could just delete my local logins and resync them, but the reset primary password window says that resetting the password will delete all logins. Does it just mean the locally saved logins, meaning I can just reset the password and let it sync from my phone, or does resetting my password cause it to assume there's a security breach and actively wipe the logins from all my other devices?

Lockwise didn't have a show password button while I was inputting my primary password, and I mistakenly believed I couldn't mistype a password twice the same way. I've no way of figuring out what it was I typed. I still have all of my logins on my android device, so I could just delete my local logins and resync them, but the reset primary password window says that resetting the password will delete all logins. Does it just mean the locally saved logins, meaning I can just reset the password and let it sync from my phone, or does resetting my password cause it to assume there's a security breach and actively wipe the logins from all my other devices?

Solução escolhida

cor-el said

Did you try Caps Lock in case that was accidentally enabled ? You can check if you have shadows copies of logins.json and key4.db as part of a Windows System Restore point. You can look at a utility to browse System Restore points.

You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).

Those are both very useful tools I wasn't aware existed, so I am grateful, though neither of them actually solved my problem. About Sync required the primary password to use, and replacing the current logins.json and key4.db files with the shadow copies just resulted in errors that made the saved logins screen unusable. Fortunately manually deleting those files as well as logins-backup.json resulted in me having to log back into my Firefox account (whose password I do know) and sync the logins from my phone.

I'm guessing that means I didn't really have to be too worried in the first place, it was just the wording on the support page (https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it) making it seem like a far bigger deal than it really was.

Ler esta resposta no contexto 👍 0

Todas as respostas (2)

Did you try Caps Lock in case that was accidentally enabled ?

You can check if you have shadows copies of logins.json and key4.db as part of a Windows System Restore point.

You can look at a utility to browse System Restore points.


You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).

Solução escolhida

cor-el said

Did you try Caps Lock in case that was accidentally enabled ? You can check if you have shadows copies of logins.json and key4.db as part of a Windows System Restore point. You can look at a utility to browse System Restore points.

You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).

Those are both very useful tools I wasn't aware existed, so I am grateful, though neither of them actually solved my problem. About Sync required the primary password to use, and replacing the current logins.json and key4.db files with the shadow copies just resulted in errors that made the saved logins screen unusable. Fortunately manually deleting those files as well as logins-backup.json resulted in me having to log back into my Firefox account (whose password I do know) and sync the logins from my phone.

I'm guessing that means I didn't really have to be too worried in the first place, it was just the wording on the support page (https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it) making it seem like a far bigger deal than it really was.