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Trying to log on to mybjsperks.com, and am unable to since Jan 2017.

  • 1 resposta
  • 1 tem este problema
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  • Última resposta por cor-el

Actomeo
Actomeo
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I can't log on to the bjs web site since the beginning of the year. Worked well last year and all of a sudden it won't let the page open. Tried using microsoft explorer and it worked. Why not in firefox?

I can't log on to the bjs web site since the beginning of the year. Worked well last year and all of a sudden it won't let the page open. Tried using microsoft explorer and it worked. Why not in firefox?

Todas as respostas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window