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I get an error message trying to load the help site for Photoshop CC

  • 1 resposta
  • 1 tem este problema
  • 4 visualizações
  • Última resposta por FredMcD

TrevorJordan
TrevorJordan
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Pressing F1 or selecting 'help' in Photoshop CC produces an error message in Firefox ('you do not have permission' etc) but works fine in Internet Explorer. I tried reinstalling Photoshop CC, and I tried reinstalling Firefox but the problem persisted (I admit I did not clear my Firefox settings before reinstalling). Adobe say it is a Firefox problem. As far as I am aware I have no other Firefox problems. Running in Windows 7 64-bit, everything up to date.

Pressing F1 or selecting 'help' in Photoshop CC produces an error message in Firefox ('you do not have permission' etc) but works fine in Internet Explorer. I tried reinstalling Photoshop CC, and I tried reinstalling Firefox but the problem persisted (I admit I did not clear my Firefox settings before reinstalling). Adobe say it is a Firefox problem. As far as I am aware I have no other Firefox problems. Running in Windows 7 64-bit, everything up to date.

Todas as respostas (1)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.