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How do I actually use the support system to post questions replies etc? RESOLVED

  • 4 respostas
  • 1 tem este problema
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  • Última resposta por Pazzer

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I recently posted a question which caused Zenos to reply. I then tried to reply to that question and have no idea whether I used the system correctly - it looks as if I have replied to myself!! I can't work out how to handle the screens etc. Does anybody have a simple guide to how it all works, how to respond/reply, what the various boxes mean.............. It does not seem particularly intuitive. Or perhaps it is me....?

I recently posted a question which caused Zenos to reply. I then tried to reply to that question and have no idea whether I used the system correctly - it looks as if I have replied to myself!! I can't work out how to handle the screens etc. Does anybody have a simple guide to how it all works, how to respond/reply, what the various boxes mean.............. It does not seem particularly intuitive. Or perhaps it is me....?

Modificado por Wayne Mery a

Solução escolhida

You clicked on the Post a Reply button under your post which is a bit misleading as it quotes the post in Reply box instead of just sending you down to reply box as you may have been expecting.

https://support.mozilla.org/en-US/forums/contributors/710958?last=64260&page=2#post-64218

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You can do any of the following:

If viewing in HTML: In the received email, click on the 'Post a Reply' button.

If viewing in Plain text: In the received emails, click on the link below 'See the comment'

Or you can also use your Profile link to see any mesages you asked: https://support.mozilla.org/en-US/user/Pazzer Suggest you bookmark it for easy reference.

When you have opened the actual forum question you asked, there will be a 'Reply' box below the responses. Type in that text box and click on 'Post Reply' button located below that.

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You ask a question and then you and the responders use the reply box under the last post. You and any responder get an email to the address in their profile indicating activity on the thread with a link to the thread. If you click on your username beside one of your postings you will go to your profile/activity page. If you bookmark this page you can find your posts easily.

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Solução escolhida

You clicked on the Post a Reply button under your post which is a bit misleading as it quotes the post in Reply box instead of just sending you down to reply box as you may have been expecting.

https://support.mozilla.org/en-US/forums/contributors/710958?last=64260&page=2#post-64218

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Thank you all for your help. I think I have now a better idea of what is happening and what I didn't get right. next time will be better!