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Can't enable 2FA on Mozilla account

  • 3 replies
  • 2 have this problem
  • 35 views
  • Last reply by Kiki

Joni
Joni
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I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version) However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

All Replies (3)

Joni
Joni Question owner
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I got this when I tried recently:

Helpful?

DK
DK
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I got the same issue on PC and mobile. I'm running the version 141.0.2 on Fedora 42, also tried to set it up using an Android device running FF and no luck as well.

Helpful?

Kiki
Kiki
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Mozilla Staff
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Hi folks,

For that issue, we have a direct one-to-one support(which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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