Semua Produk Community Forum

Dear Support Person,

Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0.

The upgrade completed successfully with my eight tabs populating on the left side along with a new tab showing all the features of the new upgrade.

I opened my Gmail tab and my Yahoo mail tab. Eventually, Firefox froze up, saying it was Not Responding. I looked at Task Manager and saw that Firefox was continuing to grab up memory. I ended the Firefox process in Task Manager.

I then opened it again and deleted all the tabs except for one. It continued to grab up memory.

I then opened it in Troubleshooting mode. It errored out, and I sent the report to Firefox support.

The only thing that has changed is the fact that I ran the upgrade to Firefox. Nothing else has changed.

Firefox has been my go-to browser for years. I am using Chrome as my access to the internet now, and cringe every time I go into it.

I hope and pray that you can bring my Firefox friend back to me.

I am anxiously looking forward to hearing from you.

Take care and God bless!

~ Kyle P.S. I just tried getting information from about:support. I was able to copy the raw data and then the application crashed. I sent the Crash Report to you folks. The raw data I pasted in the Troubleshooting Information box.

MAC Platform:

             OS:   macOS Taho 26.5.1

Computer: MacBook Pro 16-inch 2021

                    Chip:  Apple M1 Pro (Silicon)
                    Memory:  32GB LPDDR5 (Hynix manufacturer)
                    Graphics:  Apple M1 Pro  GPU Built-In Bus, - 16 Total Cores, Vendor Apple, Metal Support: Metal 4
                    Model Identifier:  MacBookPro18,1
                   Model Number: Z14Z00109LL/A
                   Total Number of Cores:  10 (8 Performance and 2 Efficiency)
                   System Firmware & OS Loader Version:  18000.120.36
                   Activation Lock Status:  Enabled
                   Internal Storage:  SSD 4TB Capacity ;  File System APFS; Free 2.12 TB
FireFox for MAC:   Version 15.1.0.3 (aarch64)

Firefox MAC freezes intermittently , will get spinning beach ball and status shows Firefox (Not Responding) and must force quit FF.

Sometimes FF after fresh down load from the official FF site for MAC will work great for an hour or half a day and then out of now where go into the spinning beach ball , and unable to enter data into any field - completly bricked and FF status shown as Not Responding. Tnis could happen immediately, or after an hour or anytime within a day or two.

No way of deciphering or determining what in the heck triggers it or why - way way too many factors and settings and variables both within the FF registry and the macOS and the activity I may or may not be doing at any given time.

I will say I experienced this when all apps on my MAC were shutdown, no apps up and running, but I do use Backblaze, Mai Backup X, Malwarebytes, Dropbox, MS NTFS Tuxera, DriveDX which all have ongoing background tasks running all the time or at least in the background from time to time.

However, I have used this setup for the last few years with Firefox MAC with absolutely no hiccup whatsoever.

And then immediately after the last FirForx update on Tahoe, just before I applied the latest 16.5.1 Tahoe upgrade is the intermittant freezing with FF started.

Could this be a FF / Tahoe incompatibility issue?

If not, does anyone out there have anything to fix this?

And yes i did a complete uninstall of all of FF hidden Library folders as well as the "firefox.app" itself - if anyone tells me to uninstall all the hidden FF folders and files in ~/Library one more time, then forget it, I am done using FireFox. Been there and done there a number of times the last week, exhausted with that, and doesn't do a thing.

And yes kept deleting and creating new FF profiles and did not fix the issue.

So does some great genius Mozzilla FF Mac SW engineer have any clue as to the real issue and the real fix without sending me on a wild goose chase?

thank you. clb6

I am using Firefox version 151.0.2 on android version 16, but I have been having this issue for months, since before 151.0.1. In some fillable fields on some sites, words duplicate as I type and/or the cursor jumps into the middle of a word. This is most frequently triggered by backspacing but can also happen when using numbers or symbols, such as when filling in a date with slashes or dashes. I've also witnessed it happen seemingly randomly.

Some situations in which this has occurred: -the tag field when creating or reblogging a post on the browser version of tumblr -the birth date field on my state's DMV website when trying to renew my car registration -multiple billing fields when trying to enter card information on a ticket vending site -this text box, the one I'm typing in right now to report this issue. Backspacing and using these dashes for this list both triggered the bug during the course of writing this up.

This has gone from merely irritating to actually being an obstacle (in the DMV example I could not get the field to accept any date format without duplicating and had to use the little popup calendar to select the day instead. What if that had not been a option?). My phone says both its software and Firefox are up to date. What else can I do?

Hello, I'm having trouble with my Firefox Nightly Android today. The scrolling is very choppy while trying to browse any article or webpage. It's most noticeable if I quickly scroll down and up. There is a large delay before my page scrolls back up. Is there any setting I have to change to fix this?

Thanks

I've been using Tabliss on Firefox without any issues, but immediately after updating to Firefox 151.0, a frustrating new loading delay started happening.

Prior to the update, new tabs loaded instantly. Now, whenever I open a new tab, the page sits on a completely blank screen for about 2 seconds before the Tabliss layout, background image, and widgets finally pop in.

Because this issue did not exist at all before version 151.0, it seems like the latest browser update changed how extension-based new tabs are cached or initialized, causing a new rendering bottleneck.

My question is a very obvious one if you look at the two screenshots I've attached. The 'X' to close the Firefox browser keeps disappearing, along with the 'maximize' and 'minimize' options as well. This has been happening for months. The recurrence rate is 50/50 each time I open the FF browser. It's not just an issue with closing or minimizing a page, it also removes the access to my Windows taskbar at the bottom!! Normally, when I move my mouse to the bottom, my taskbar pops up and I can access whatever I need, BUT when the FF browser has NO 'X' at the top corner, my taskbar won't show up at all! This is finally getting on my last nerve!🤦♀

Any knowledge as to why this keeps happening?🤷♀

My FF browser is up to date, as of yesterday. My default search engine is google. My PC is still running Windows 10.....could this be the problem?

Oto moje szczegóły odkąd założyłem sobie aplikację Yes zalogowałem się miałem problem z logowaniem dłuższy czas Nie mogłem odzyskać hasła jak przychodziło mi hasło i zmiana hasła to znów hasło nie odpowiadało następnym urugowaniu i tak w kółko i w kółko już mam dosyć tego jakiś błąd macie w systemie Czy aplikacja jest przeglądarki jest do kitu

I've just opened one simple Web site (in addition to Mozilla), and already CPU usage sits at about 20%! Please refer to my recent posts here at "Why is Firefox Suddenly Taking Over my CPU?" for the problem description. I'm re-posting simply in hopes that I can "send data" on this one from outside my sandbox. Regards -- jclarkw

Hello,

I’m experiencing a serious issue after updating Firefox to version 150. Since the update, Firefox frequently freezes and crashes, making it almost impossible to work normally.

My laptop has 16 GB of RAM, and I’m using Windows 10. When I check Task Manager, I can see that Firefox’s memory usage suddenly increases to around 7–8 GB, then drops back down to around 3–4 GB. The memory usage keeps fluctuating heavily.

Also, the number of Firefox processes/tabs in Task Manager keeps increasing, and eventually the browser becomes completely unresponsive.

Could you please investigate this issue and let me know how it can be fixed?

Thank you.

Windows 10 B650M PG RIptide WiFi (BIOS 3.5) Ryzen 5 7600 RTX 2060 Super (driver 596.36, output to LG C1 over HDMI at 4K 120Hz with certified cable) 16GB DDR5

This issue has been happening for about 1-2 months.

When Firefox is open on my computer, my cursor will randomly lower its frame rate to a very low number, probably below 15 FPS. It doesn't matter what I'm doing, just having Firefox open, even in the background, causes this to happen. No such issues in other chrome-based browsers with or without hardware acceleration enabled. I have disabled all extensions and still encounter the problem.

Disabling hardware acceleration does fix this issue, but then the web, and even high resolution videos, become laggy or choppy as a result. Which is very uncharacteristic for my system, because I remember it being quite snappy in software mode on the my same CPU in the past. So something seems to have gone wrong in recent months that makes acceleration in general poor, with or without hardware acceleration on.

Search bars are stuttering and videos audio is running twice at the same time, sometimes three times over top one another so garbled up you can't understand the audio. When I type in duckduckgo search or any web page search bar, it happened on Chewy, & Walmart, search bars also. Example: (Search: MetallicaMetallica JamesJames Hetfield ) Everytime I hit space bar it adds the same word again.

Hello,

After updating to,

150.0 (Build #2016155439), 1a6c5c6f11fca486436075d92fd82d51f706c775 GV: 150.0-20260415192539 AS: 150.0.1 OS: Android 15

I have been having issues with the address on top of my phone (Motorola Edge 50 Neo).

As you can see, as soon as I switch from Private Browsing to Normal Browsing, the address bar on the top shifts and never goes back to its original position.

It only resets back to its position when I close the App and open Firefox again but the issue persists whenever I try to switch from Private browsing to Normal browsing (vice-versa).

Everything is gone from the browser today. There is no content in the menu at the top right, except for keyboard shortcuts. When I type in the search bar, nothing happens, and clicking the + to open a new tab does nothing either. My account is still showing at the top, I am signed in and the profile looks fine. I can't "refresh" the browser from the menu, as that is not an option.

UPDATE: FIXED - Today, April 13 - everything is back - I guess Firefox fixed itself.

I have a problem with 'efficiency mode' in Windows 11. Windows 11 forcefully puts many of Firefox's tasks into efficiency mode marked by green leaves within task manager in processes tab. It doesn't seem to do this to anything else except Steam Client WebHelper. My Laptop is always in max performance mode in all possible settings as it is always plugged in (this does not influence efficiency mode). It slows down performance making things take longer to load and might even break them. If you try to enable efficiency mode on a task it even warns you of this: 'Efficiency mode will lower process priority and improve power efficiency but may cause instability for certain processes. Do you want to continue?' There is no way to permanently disable it. Currently out of 19 tasks 8 are in efficiency after I woke up my laptop from sleep (I have 5 tabs open). Only way to stop it is to manually disable each one by one (right click on each task and disable efficiency mode). But Windows 11 will turn them back on automatically usually within a few seconds (it seems to depend on opening new tabs, reloading them or waking up the PC from sleep mode). From looking it up online there seems to be a way to disable it in browser on Edge and Chrome but that might be something else (I do not use the so I'm not sure). There was a solution for Chrome but it doesn't work on Firefox.

Is there any way this can be disabled permanently through Firefox or Windows 11?