Firefox Community Forum

The x appears in the tab, and when I click on it, the program disappears. I bring it back up and it repeats. Have tried closing the program, restarting the computer, using the Close Tab from the File menu, CTRL-W, yelling at it loudly, but nothing has worked. I cannot update the iOS in this computer. Firefox is up to date. Several programs I need can only run on Firefox , not Safari, so I need it. I now have so many open tabs that I can't find anything. HELP!

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff80274225392) CAUSE WAS FIREFOX.EXE

Application Basics

Name: Firefox Version: 144.0.2 Build ID: 20251027123126 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:144.0) Gecko/20100101 Firefox/144.0 OS: Windows_NT 10.0 19045 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 16 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 8.0 GB Disk Space Available: 723 GB Pointing Devices: Mouse

Crash Reports for the Last 3 Days

Report ID: bp-d16c48b7-3714-4c99-a2b9-d67870251031 Submitted: 5 hours ago

Report ID: bp-5eb19347-16e0-4de3-9c25-9fbd30251031 Submitted: 19 hours ago

Report ID: bp-58b86068-3b9c-498c-a337-c9ee20251031 Submitted: 19 hours ago

Report ID: bp-4f5a3fee-fc52-453c-9fbe-14d480251031 Submitted: 20 hours ago

Report ID: bp-22f50eba-1b3d-4809-987e-be59b0251031 Submitted: 20 hours ago

Report ID: bp-8edbfc6d-363f-4def-93cb-b6bae0251030 Submitted: 1 day ago

Report ID: bp-e29b2492-803f-42de-9926-fcfcf0251030 Submitted: 1 day ago

Report ID: bp-33a980a6-8db9-4eec-a5e8-254d30251030 Submitted: 2 days ago

Report ID: bp-486a94ce-a383-46e2-ae19-546da0251030 Submitted: 2 days ago

Report ID: bp-7cc853b1-a497-499f-b89c-e57160251030 Submitted: 2 days ago

Report ID: bp-3ff0e990-87da-4b03-a4d6-eecaa0251030 Submitted: 2 days ago

Report ID: bp-ad4841a7-7a26-48f3-b9a1-0db770251030 Submitted: 2 days ago

Report ID: bp-b6f08d35-6cb0-4d92-8e7d-9732e0251029 Submitted: 2 days ago

Report ID: bp-e60924b0-d2fb-4386-8565-bacd40251029 Submitted: 2 days ago

Report ID: bp-b36debb6-2755-4db5-bd65-c58bc0251029 Submitted: 3 days ago

Report ID: bp-d8427b32-f00c-45b2-8df9-5031a0251029 Submitted: 3 days ago

Report ID: bp-b7287caa-ed7b-40ed-b76b-7458e0251029 Submitted: 3 days ago

Report ID: bp-751b089a-2ae0-43c0-817c-1980e0251029 Submitted: 3 days ago

Report ID: bp-8da29cb5-7a0d-4154-8813-e32260251029 Submitted: 3 days ago

Report ID: bp-4f2e5694-bea4-4fe0-bbd7-75fb10251029 Submitted: 3 days ago

Report ID: bp-a93be03c-703b-435b-9090-14e1c0251029 Submitted: 3 days ago

Report ID: bp-93c94886-cf1d-4a42-b4c8-76d5d0251029 Submitted: 3 days ago

Report ID: bp-fb8aeb48-0c4a-4071-b0d5-1fe480251029 Submitted: 3 days ago

Report ID: bp-850cfe2f-94c6-4aac-af32-f78050251029 Submitted: 3 days ago

Report ID: bp-53f5fbca-e631-4bc6-9356-f57a90251029 Submitted: 3 days ago

Report ID: bp-9b5c21f1-bb4e-4c4d-a695-412720251029 Submitted: 3 days ago

Remote Features

1-Callout Contextual Chatbot Suggestion Treatment A: Tab Switching Copy Rollout: (treatment-a-tab-switching-copy) Account Adoption PXI Menu - Rollout Fx143+: (treatment-a) Address Autofill Desktop ( Pref, Release Rollout ): (enable-address-autofill) AI Chatbot Page Summarization MVP - treatment-a-callout-badge Rollout v2: (treatment-a-callout-badge) BackgroundUpdate: Enable unelevated installations (Rollout) -- 3-release: (enabled) Context ID rotation every 7 days: (control) Custom Wallpapers, No Message Rollout - Release: (control) Deprecate IpAddrAny Rollout for Release: (control) Desktop Release Rollout: Show Relay to all Browsers - "Next" Sign-up modal CTA: (next-sign-up-modal-cta) Disable Enrollment Status Telemetry for Firefox Desktop (via nimbusTelemetry): (control) Downsample uptake.remotecontent events: (control) Enable Nimbus Unenrollment Synchronization: (control) Encrypted Client Hello - Fallback Mechanism: (control) Limit use of OCSP - Rollout: (enforce) Fast UDP for Firefox - Treatment Fast UDP Release Rollout: (treatment-fast-udp) Fox Doodle Multi-Action CTA 2025 - Rollout: (treatment-a) Fx Accounts Ping (release rollout 2): (control) Improved mailto handling with OS integration - Treatment A Rollout: (treatment-a) Link Previews - All Channel Rollout With Onboarding: (long-press-preview) Link Previews - All Channel Rollout Without Onboarding: (long-press-preview) New Tab 145.1.20251009.134757 to Release: (rollout) OHTTP Merino Content Recs Rollout: (enable-ohttp) One-Click Set To Default - New Users Rollout: (treatment-b) One Click Sponsored Settings: (control) PDF Annotations - Highlight - Treatment B Rollout: (treatment-b) Pin Frequently Used Websites - 143 - Promo Rollout, All Locales: (rollout-branch) Product Insight Telemetry via Server Knobs - Rollout - Release: (control-rollout) Refactor New Tab telemetry Rollout: (treatment) Relay integration into Firefox 118+ Release for all FXA and autofill users: (enable-relay-integration) Roll out Expanded sign-in PXI toolbar button w/callout (Signed out): (sign-in-with-call-out) Sections Rollout US: (sections) Smart Tab Groups Rollout: (smart-tab-groups) Storage Access Heuristic Restriction Rollout: (treatment-branch) Taskbar Tabs Discovery Global Rollout: (delivery) Unified API for spocs and top sites - controlled rollout for release 133+: (control) Visual Card updates: (updated) Visual Search Rollout: (google-lens-rollout) Windows UI Automation release rollout: (rollout)

Remote Processes

Type: Privileged Mozilla Content Count: 1

Type: Socket Count: 1

Type: Preallocated Count: 3

Type: Isolated Web Content Count: 3

Type: GPU Count: 1

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: RDD Count: 1

Type: Utility JavaScript Oracle Count: 1

Type: Utility Generic Audio Decoder Count: 1

Type: Utility Media Foundation Engine Count: 1

Type: Utility Windows Media Foundation Count: 1

Add-ons

Name: AdBlock — block ads across the web Type: extension Version: 6.30.1 Enabled: true Location: app-profile ID: jid1-NIfFY2CA8fy1tg@jetpack

Name: AdBlocker for YouTube™ Type: extension Version: 0.5.3 Enabled: true Location: app-profile ID: jid1-q4sG8pYhq8KGHs@jetpack

Name: Add-ons Search Detection Type: extension Version: 3.0.0 Enabled: true Location: app-builtin-addons ID: addons-search-detection@mozilla.com

Name: Data Leak Blocker Type: extension Version: 144.0.20250915.154356 Enabled: true Location: app-system-addons ID: data-leak-blocker@mozilla.com

Name: Form Autofill Type: extension Version: 1.0.1 Enabled: true Location: app-builtin-addons ID: formautofill@mozilla.org

Name: IPP Activator Type: extension Version: 0.1 Enabled: true Location: app-builtin-addons ID: ipp-activator@mozilla.com

Name: New Tab Type: extension Version: 145.1.20251009.134757 Enabled: true Location: app-profile ID: newtab@mozilla.org

Name: Norton Safe Web Type: extension Version: 3.23.0.29 Enabled: true Location: app-profile ID: nortonsafeweb@symantec.com

Name: Picture-In-Picture Type: extension Version: 1.0.0 Enabled: true Location: app-builtin-addons ID: pictureinpicture@mozilla.org

Name: Privacy Badger Type: extension Version: 2025.9.2 Enabled: true Location: app-profile ID: jid1-MnnxcxisBPnSXQ@jetpack

Name: RoboForm Password Manager Type: extension Version: 9.7.7.7 Enabled: true Location: app-profile ID: rf-firefox@siber.com

Name: Web Compatibility Interventions Type: extension Version: 144.5.0 Enabled: true Location: app-builtin-addons ID: webcompat@mozilla.org

Name: System theme — auto Type: theme Version: 1.4.2 Enabled: true Location: app-builtin ID: default-theme@mozilla.org

Name: Capital One Shopping: Save Now Type: extension Version: 0.1.1219 Enabled: false Location: app-profile ID: {aff8af88-06a9-4eee-b383-3af08c47b8c8}

Name: uBlock Origin Type: extension Version: 1.67.0 Enabled: false Location: app-profile ID: uBlock0@raymondhill.net

Name: Dark Type: theme Version: 1.3.3 Enabled: false Location: app-builtin ID: firefox-compact-dark@mozilla.org

Name: Firefox Alpenglow Type: theme Version: 1.5.1 Enabled: false Location: app-builtin ID: firefox-alpenglow@mozilla.org

Name: Light Type: theme Version: 1.3.3 Enabled: false Location: app-builtin ID: firefox-compact-light@mozilla.org

Security Software

Type:

Type:

Type:

Legacy User Stylesheets

Active: false Stylesheets: No stylesheets found

Graphics

Features Window Device Pixel Ratios: 1.2 Compositing: WebRender Font Visibility Debug Info: Windows Platform Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. (NVIDIA) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control WebGL 1 Driver Renderer: Google Inc. 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(NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GT 710 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.14.7514) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b) WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg 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"wgpuDeviceType": "DiscreteGpu", "wgpuDriver": "30.0.14.7514", "wgpuDriverInfo": "", "wgpuName": "NVIDIA GeForce GT 710", "wgpuVendor": 4318 }, "features": [ "bgra8unorm-storage", "core-features-and-limits", "depth-clip-control", "depth32float-stencil8", "float32-filterable", "indirect-first-instance", "rg11b10ufloat-renderable", "texture-compression-bc", "texture-compression-bc-sliced-3d", "timestamp-query" ], "limits": { "maxBindGroups": 8, "maxBindGroupsPlusVertexBuffers": 24, "maxBindingsPerBindGroup": 65535, "maxBufferSize": 1073741824, "maxColorAttachmentBytesPerSample": 32, "maxColorAttachments": 8, "maxComputeInvocationsPerWorkgroup": 768, "maxComputeWorkgroupSizeX": 1024, "maxComputeWorkgroupSizeY": 1024, "maxComputeWorkgroupSizeZ": 64, "maxComputeWorkgroupStorageSize": 32768, "maxComputeWorkgroupsPerDimension": 65535, "maxDynamicStorageBuffersPerPipelineLayout": 4, "maxDynamicUniformBuffersPerPipelineLayout": 8, "maxInterStageShaderVariables": 16, "maxSampledTexturesPerShaderStage": 64, "maxSamplersPerShaderStage": 64, "maxStorageBufferBindingSize": 1073741824, "maxStorageBuffersPerShaderStage": 16, "maxStorageTexturesPerShaderStage": 16, "maxTextureArrayLayers": 2048, "maxTextureDimension1D": 16384, "maxTextureDimension2D": 16384, "maxTextureDimension3D": 2048, "maxUniformBufferBindingSize": 65536, "maxUniformBuffersPerShaderStage": 64, "maxVertexAttributes": 32, "maxVertexBufferArrayStride": 2048, "maxVertexBuffers": 16, "minStorageBufferOffsetAlignment": 32, "minUniformBufferOffsetAlignment": 256 } } } WebGPU Fallback Adapter: { "navigator.gpu.requestAdapter({\"forceFallbackAdapter\":true})": { "info": { "architecture": "", "description": "", "device": "", "isFallbackAdapter": true, "subgroupMaxSize": 128, "subgroupMinSize": 4, "vendor": "", "wgpuBackend": "Dx12", "wgpuDevice": 140, "wgpuDeviceType": "Cpu", "wgpuDriver": "10.0.19041.5794", "wgpuDriverInfo": "", "wgpuName": "Microsoft Basic Render Driver", "wgpuVendor": 5140 }, "features": [ "bgra8unorm-storage", "core-features-and-limits", "depth-clip-control", "depth32float-stencil8", "float32-filterable", "indirect-first-instance", "rg11b10ufloat-renderable", "shader-f16", "texture-compression-bc", "texture-compression-bc-sliced-3d", "timestamp-query" ], "limits": { "maxBindGroups": 8, "maxBindGroupsPlusVertexBuffers": 24, "maxBindingsPerBindGroup": 65535, "maxBufferSize": 1073741824, "maxColorAttachmentBytesPerSample": 32, "maxColorAttachments": 8, "maxComputeInvocationsPerWorkgroup": 768, "maxComputeWorkgroupSizeX": 1024, "maxComputeWorkgroupSizeY": 1024, "maxComputeWorkgroupSizeZ": 64, "maxComputeWorkgroupStorageSize": 32768, "maxComputeWorkgroupsPerDimension": 65535, "maxDynamicStorageBuffersPerPipelineLayout": 4, "maxDynamicUniformBuffersPerPipelineLayout": 8, "maxInterStageShaderVariables": 16, "maxSampledTexturesPerShaderStage": 64, "maxSamplersPerShaderStage": 64, "maxStorageBufferBindingSize": 1073741824, "maxStorageBuffersPerShaderStage": 64, "maxStorageTexturesPerShaderStage": 64, "maxTextureArrayLayers": 2048, "maxTextureDimension1D": 16384, "maxTextureDimension2D": 16384, "maxTextureDimension3D": 2048, "maxUniformBufferBindingSize": 65536, "maxUniformBuffersPerShaderStage": 64, "maxVertexAttributes": 32, "maxVertexBufferArrayStride": 2048, "maxVertexBuffers": 16, "minStorageBufferOffsetAlignment": 32, "minUniformBufferOffsetAlignment": 256 } } } DirectWrite: true (10.0.19041.5794) GPU #1 Active: Yes Description: NVIDIA GeForce GT 710 Vendor ID: 0x10de Device ID: 0x128b Driver Version: 30.0.14.7514 Driver Date: 6-10-2024 Drivers: C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll Subsys ID: 85761043 RAM: 1024 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 1920x1080@60Hz scales:1.000000|1.200000 DisplayCount: 1 HardwareStretching: both=0 window-only=0 full-screen-only=1 none=0 error=0 OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None VpSR=Not Supported VpAutoHDR=Not Supported SwapChainTearingSupport: Supported GPUProcessPid: 11748 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Font Visibility Debug Info: Windows Platform Decision Log HW_COMPOSITING: default: available, D3D11_COMPOSITING: default: available, DIRECT2D: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED D3D11_HW_ANGLE: default: available, GPU_PROCESS: default: available, WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: available, WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: available, WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, WEBRENDER_DCOMP_PRESENT: default: available, WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, WINDOW_OCCLUSION: default: available, HARDWARE_VIDEO_DECODING: default: available, HARDWARE_VIDEO_ENCODING: default: available, VIDEO_HARDWARE_OVERLAY: default: available, VIDEO_SOFTWARE_OVERLAY: default: available, HW_DECODED_VIDEO_ZERO_COPY: default: available, VP8_HW_DECODE: default: available, VP9_HW_DECODE: default: available, REUSE_DECODER_DEVICE: default: available, BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, H264_HW_DECODE: default: available, AV1_HW_DECODE: default: available, HEVC_HW_DECODE: default: available, REMOTE_CANVAS: default: available, runtime: blocked, Disabled without Direct2D, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NO_DIRECT2D VP8_HW_ENCODE: default: available, VP9_HW_ENCODE: default: available, H264_HW_ENCODE: default: available, AV1_HW_ENCODE: default: available, HEVC_HW_ENCODE: default: available, WMF_HW_DRM: default: available, GL_NORM16_TEXTURES: default: available, WEBGPU_EXTERNAL_TEXTURE: default: available,

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): ... Codec Support Information: Codec Name: Software Decoding, Hardware Decoding, Software Encoding, Hardware Encoding H264: Supported, Supported, Unsupported, Unsupported VP9: Supported, Supported, Unsupported, Unsupported VP8: Supported, Supported, Unsupported, Unsupported AV1: Supported, Unsupported, Install extension HEVC: Unsupported, Unsupported, Unsupported, Unsupported AAC: Supported, Unsupported, Unsupported, Unsupported MP3: Supported, Unsupported, Unsupported, Unsupported Opus: Supported, Unsupported, Unsupported, Unsupported Vorbis: Supported, Unsupported, Unsupported, Unsupported FLAC: Supported, Unsupported, Unsupported, Unsupported Wave: Supported, Unsupported, Unsupported, Unsupported Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Digital Audio (S/PDIF) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001\4&c77706c&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 128 - 480 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001\4&c77706c&0&0001, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 128 - 480 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency

Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead, HDCP 2.2 Compatible org.w3.clearkey: {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vp9(all)","av1(all)","vorbis(all)","vp8(all)"]}}, No, No com.widevine.alpha: SW_SECURE_CRYPTO,SW_SECURE_DECODE, SW_SECURE_CRYPTO, {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)","vp9(all)","av1(all)","vp8(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vorbis(all)"]}}, Yes, No com.microsoft.playready.recommendation: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, No, Yes com.microsoft.playready.recommendation.3000: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, No, Yes com.microsoft.playready.recommendation.3000.clearlead: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, Yes, Yes

Environment Variables

MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Profiles\vuqdok7n.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_1: -os-autostart

Remote Settings

Status: OK Not working

Status: 2025-11-01T01:09:32.000Z

Status: "1761957396338"

Status: Status Date Infos successFri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time){}successThu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time){} Date: success Infos: Fri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time) {} success Thu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time) {}

Status: success Date: Fri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Thu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time) Infos: {}

Remote Experiments

Long term holdback 2025H1 Growth Desktop: delivery Suggesting Past the Dot Holdback: suggest-past-the-dot

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 accessibility.uia.enable: 2 browser.contentblocking.category: standard browser.download.always_ask_before_handling_new_types: true browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20251027123126 browser.startup.homepage: msn.com browser.startup.homepage_override.buildID: 20251027123126 browser.startup.homepage_override.mstone: 144.0.2 browser.toolbars.bookmarks.visibility: always browser.urlbar.placeholderName: Google browser.urlbar.placeholderName.private: Google browser.urlbar.quickactions.timesShownOnboardingLabel: 3 browser.urlbar.quicksuggest.migrationVersion: 3 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tabToSearch.onboard.interactionsLeft: 1 browser.urlbar.tipShownCount.searchTip_onboard: 4 browser.urlbar.tipShownCount.searchTip_redirect: 2 doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.skipHeuristicsCheck: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 144.0.2 idle.lastDailyNotification: 1761934903 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue: 77991110c1d195616e936d27151d02e4d957be6c20a4f3b3511567868b5ddffc6abbfdc668d17672f5d681f12b20237c7905f9b0daaa6d71dcdac4b3 media.gmp-gmpopenh264.lastDownload: 1742516845 media.gmp-gmpopenh264.lastInstallStart: 1742516844 media.gmp-gmpopenh264.lastUpdate: 1742516845 media.gmp-gmpopenh264.version: 2.6.0 media.gmp-manager.buildID: 20251027123126 media.gmp-manager.lastCheck: 1761877855 media.gmp-manager.lastEmptyCheck: 1761877855 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.hashValue: d94483deaae98bf9212699f1ab0bd913f6151a63e65ebc1ea644ab98d5e3ebd74ecaa08f70aca31e11a5d2c64d1504b723817af35bbe9d7b05c758dd media.gmp-widevinecdm.lastDownload: 1742516848 media.gmp-widevinecdm.lastInstallStart: 1742516845 media.gmp-widevinecdm.lastUpdate: 1742516848 media.gmp-widevinecdm.version: 4.10.2891.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.videocontrols.picture-in-picture.video-toggle.first-seen-secs: 1727131489 media.videocontrols.picture-in-picture.video-toggle.has-used: true network.cookie.CHIPS.lastMigrateDatabase: 2 network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.prefetch-next: false places.database.lastMaintenance: 1761623023 places.database.lastPlacesCorruptionInDaysFromEpoch: 19997 privacy.bounceTrackingProtection.hasMigratedUserActivationData: true privacy.clearHistory.cookiesAndStorage: false privacy.clearHistory.historyFormDataAndDownloads: false privacy.clearOnShutdown_v2.formdata: true privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1761934925082 privacy.sanitize.clearOnShutdown.hasMigratedToNewPrefs3: true privacy.sanitize.cpd.hasMigratedToNewPrefs2: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.timeSpan: 0 privacy.trackingprotection.allow_list.hasMigratedCategoryPrefs: true services.sync.declinedEngines: services.sync.engine.addons: false services.sync.engine.addresses.available: true services.sync.engine.history: false services.sync.engine.prefs.modified: false services.sync.lastPing: 1761945226 services.sync.lastSync: Fri Oct 31 2025 18:15:42 GMT-0700 (Pacific Daylight Time) signon.firefoxRelay.showToAllBrowsers: true signon.rememberSignons: false storage.vacuum.last.content-prefs.sqlite: 1761534465 storage.vacuum.last.index: 2 storage.vacuum.last.places.sqlite: 1761446910 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

extensions.formautofill.creditCards.os-auth.locked.enabled: false fission.autostart.session: true media.utility-process.enabled: true security.enterprise_roots.enabled: true signon.management.page.os-auth.locked.enabled: false

Places Database

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Entity: moz_origins Count: 5133 Size (KiB): 320 Size (%): 0.4 Efficiency (%): 61.9 Sequentiality (%): 2.9

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Activated: true Prevent Accessibility: 0 Accessibility Instantiator: UIAUTOMATION|C:\Program Files (x86)\Siber Systems\AI RoboForm\9.8.3.3\rf-chrome-nm-host.exe

Library Versions

NSPR Expected minimum version: 4.37 Version in use: 4.37

NSS Expected minimum version: 3.116 Version in use: 3.116

NSSSMIME Expected minimum version: 3.116 Version in use: 3.116

NSSSSL Expected minimum version: 3.116 Version in use: 3.116

NSSUTIL Expected minimum version: 3.116 Version in use: 3.116

Sandbox

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Startup Cache

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Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US","af-ZA"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

print_printer: EPSON WF-3820 Series print.more-settings.open: true print.printer_EPSON_WF-3820_Series.print_ignore_unwriteable_margins: false print.printer_EPSON_WF-3820_Series.print_in_color: false print.printer_EPSON_WF-3820_Series.print_margin_bottom: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_left: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_right: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_top: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_orientation: 1 print.printer_EPSON_WF-3820_Series.print_scaling: 1 print.printer_EPSON_WF-3820_Series.print_shrink_to_fit: true

Content Analysis (DLP)

Active: false Connected to Agent: Agent Path: Agent Failed Signature Verification: Request Count:

i am not happy right now, lately mozilla is crashing and requesting restart on sensitive documents and not restoring previous sessions, i spend lots of time and energy filling documents for it to just mysteriously vanish my hard work, so not happy right now.

Firefox is crashing for me pretty consistently. It was happening with a significant amount of time in between each one but has escalated to the point where it is happening once every few minutes now. I have checked for updates and ran Firefox in troubleshoot mode. There are no updates available for me, and it still crashed in troubleshoot mode. My most recent crash report is bp-462fb540-28d6-4d0c-8007-6428d0251028. I am running Pop!os and recently did a firmware update, so I am wondering if that is where the problem is originating from since I had no issues with Firefox prior to that update.

Hello. I had been experiencing a lot of freezes, hang ups, and disconnectivity with crash messages asking me to either restart Firefox, or quit firefox ! I finally just recently downloaded again from your website and in order to function it defaulted to Safe Mode. How do I correct this ? Note: The website is currently operational but not at 100% ! When in Settings nothing can be done and it advises that it's because it's in Safe Mode ! How do I correct this ?

Moderator note: this question has been edited to correct the formatting.

I wanted to report that Firefox froze or crashed. I could not close it and had to Endtask it. I am running the latest version supposedly on Windows 11. Why did this occur?

I GOT TIRED OF FREQUENT FIREFOX CRASHES (C0000005) IN BOTH THE 64-BIT AND 32-BIT DESKTOP VERSIONS. I HAVE BEEN USING THE 64-BIT VERSION IN WINDOWS 11 (I HAVE A HIGH-END SAGER LAPTOP WITH 32GB RAM. I INSTALLED THE FREQUENT FIREFOX UPDATES BUT THE PROBLEN PERSISTED EVER SINCE VERSIONS 42X WERE RELEASED. I TRIED THE 32-BIT VERSION BUT THE PROBLEM PERSISTED. FINALLED, I TRIED THE DEVELOPER VERSION: NO MORE CRASHES! I READ THE RESPONSES FROM YOUR CLUELESS STAFF TO OTHER CUSTOMERS WITH THE SAME TROUBLE. THIS IS NOT A WINDOWS ERROR; THIS IS A FIREFOX APPLICATION ERROR. MAYBE SOME OF YOUR FIREFOX DEVELOPER CODERS SHOULD ASSIST THE 32-BIT AND 64-BIT DEVELOPERS. OR, DUMP THE VERSION 4X CODE AND BUILD ON THE MORE STABLE 39X CODE. ALSO, DON'T BLAME WINDOWS FOR FIREFOX APPLICATION ERRORS. AND...NEVER SUGGEST A WINDOWS REINSTALL FOR FIREFOX ERRORS!!!

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 10 end of life we've been forced to upgrade at work. Now this crashes on a key webpage (we're software delevelopers). So we might have to change to Chrome which I really don't want to do. It would be great if you could find any or many crash reports I've filed and fix the issue.

I've copied the crash report info here in case its of use.

AdapterDeviceID: 0x2216 AdapterDriverVersion: 32.0.15.6614 AdapterSubsysID: 0000000c AdapterVendorID: 0x10de AvailablePageFile: 115913166848 AvailablePhysicalMemory: 101009371136 AvailableVirtualMemory: 138522275762176 BackgroundTaskMode: 0 BuildID: 20250918214338 CPUMicrocodeVersion: 0xa20120a ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1758883843 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758532709 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft 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Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU-#2: AdapterVendorID2: 0x000a, AdapterDeviceID2: 0x000a, AdapterSubsysID2: 0000000c, AdapterDriverVersion2: DWrite? DWrite+ WR? 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useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Why do I have to keep signing up with you? What causes this? I"m happy with your service yet periodically, I keep getting transferred to Windows because Mozilla is not responding when I attempt to log on. Then it is necessary to go through the whole process of signing up again. Please bear in mind I am not computer literate. Thank you.

I've used Slack every day for the past decade, and Firefox has been my primary browser for some time now. I've never had an issue with the two, but now, Firefox is reliably crashing every time I attempt to open Slack.

I've tried clearing my cache both broadly and specific to Slack, with neither producing results. Even tried deleting all cookies on Firefox, which was a bit of a pain, and it was no help.

I did read up on some people encountering a similar issue that could be fixed by deleting the Slack entry in "about:serviceworkers," but this did not help here.

The only extension I'm running is uBlock Origin, which I've been running for probably as long as I've been using Firefox, and that has never presented an issue before either.

Would appreciate any help or advice on the matter.

Hello, I have ran into issues with the file upload window in firefox locking the program. I am not quite sure if I have tried uploading anything since the last update a few days ago, but it happens regardless of the website I use. It basically just freezes up as soon as it opens the file explorer window. I tried on chrome with no issues so it doesn't seem to be a windows thing as far as I can tell. I restarted my pc to see if that would help, but with no luck. I opened up task manager when this was happening to check what was going on and firefox seemed to be stuck using almost all the ram on my system 15.7 out of 16gb.

Anyone have this issue occurring in the last few days? Any thoughts on how to fix?

Thanks for any help

for some weeks now, Firefox (latest, in Windows) crashes, or says 'not closed properly' and shows (usually) 12 'instances' in Task Manager when only one tab has been opened. I'm not techie, and need clear advice. Can anyone help please? Hugh, UK

When I login to amazon, it asks my user name (normal), then asks my password (normal), then when it sends a code to my phone, it freezes the entire browser and I have to force quit Firefox. Been happening a week, I've cleared history, run several programs (Malwarebytes and CCleaner-with normal results) and restarted my computer (Macbook Air running Sequoia 15.6.1). Any fix for this?