Firefox Community Forum

Hello Firefox Support Team,

I am facing an issue with Firefox Sync. I have logged in using the same Firefox account on my new device (or after reinstalling), but my bookmarks, saved passwords, and other synced data are not appearing.

I have tried signing in again, checked my internet connection, and confirmed that I am using the correct Firefox account. Despite this, nothing is syncing.

Please help me restore my synced data. I would really appreciate your support.

Thank you, Shubham Sen

Recently had to get my phone repaired and did a backup beforehand (and Firefox sync was on) but when I restored my data Firefox was empty, all tabs gone. Is there any way to get them back? And if not, any way to prevent this in the future? (I did look into my history, there are no previous tabs closed)

Thank you in advance!

i installed firefox browser in my pc. when i opened firefox before i logined to my account it synced with edge . when i logged in to my firefox account it synced and updated my passwords to my old passwords. i lost all updated passwords. is there a way i can recover my passwords

Historically, I remember when you open the `sync` sidebar and right click on the tab grouping (i.e. Firefox on iPad), it opened a context menu where you had the option to `open all synced tabs`. This seems to be missing from the latest version of Firefox (138), but wanted to check in to see if I'm missing something or if I should downgrade my version of Firefox to get that functionality again.

After I logged into my Mozilla account, I found that all my passwords were gone. If possible, how can I recover them? Please help. P.S By the way, I am the owner of the account, and only I am in it, no one else has logged in

Hi,

I changed my password in my Mozilla account and now I can no longer sync my firefox for android.

I scan the QR code and on my android screen proceeded normal and asking me to confirm but in my desktop I get an error.

"General application error Something went wrong. Try again later."

I also tried in safe mode with no luck.

What to do now?

Hello, after installing a new hard drive (the old one died and I couldn't recover the data), I reinstalled everything on my PC, except that a friend recommended installing Arium (Windows 10.8 LTS). It works fine, except that now I have no way of connecting my Mozilla account to Firefox to recover my passwords and other saved tabs.

I've searched a lot, tried several installations, and even installed a previous version of Firefox, but nothing works...

Do you know why? Is it because of Arium?

Thanks

I recently set up Firefox Sync on a new laptop. While most logins synced properly, my saved login for diseaseandmedicationawareness.com didn't transfer. The site opens fine, but Firefox doesn't auto-fill the credentials like it does on my old device. I've manually synced a few times, but no change. Any suggestions on how to fix this?

So.... I ended up getting a new laptop and I signed in on my mozilla account and it turns out I have lost everysingle bookmarks/saved stuff / passwords etc....

Now... the thing is I do not have my old laptop anymore cause it doesn't even turn on.. I did not make a backup cause I thought all this information is saved online...

What do I do now to get my old stuff back???

Thank you

I am attempting to think my mobile Firefox with Firefox on my new laptop and it's been following directions and there's no selection no choice to pick what it says I'm supposed to do

Dear Support Team

I hope this message finds you well.

I am reaching out to report an issue I am currently facing. I recently changed my device, and upon attempting to sync my Mozilla Firefox account on the new device, I noticed that all my data—including bookmarks and saved passwords—appears to be missing.

Please note that my previous device is no longer in my possession and has been formatted, so I no longer have access to the original data.

I would greatly appreciate your assistance in recovering my data and saved logins, as many of them are not stored in any other browser.

Thank you in advance for your kind support. I look forward to your response.

Best regards,

I made sure to sign in and hit sync on my browser prior to moving over to my new computer. I've logged in on my new computer and manually hit the sync button but my passwords and bookmarks are not populating.

Hello,

I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi.

I've followed below instruciton from your team:

   Search your inbox for emails from accounts@firefox.com with the subject line "Confirm your account". Be sure to also check Spam/Junk folders.
   Add accounts@firefox.com to your whitelist/address book. After that you, will need to trigger another confirmation email by trying to sign into your account again.
   Check that you’re using the correct email address. Very often the email you’re trying to sign in with is not the email the account was created with.
   If you're using an email application to check your inbox, try using your email provider's website instead, or vice-versa.
   Disable any VPN or special DNS configuration when attempting to sign into your account

I use Zen Browser and I feel very satisfied with its features and stability, although there are still shortcomings, but nothing compared to all the advantages. Here I want to ask about how to open zen browser with the same account but both on different laptops and display all both workspace and container tabs with the same settings? if not, then tell me to import from laptop 1 to laptop 2 for zen browser data?

Translated with DeepL.com (free version)

Synced my new computer, received bookmark toolbar and 10 year old bookmarks from when i switched from interent explorer, but all my more recent bookmarks and bookmark folders are still missing on the new computer. Also didn't seem to transfer passwords and autofill info.

Hello,

Earlier today I reformatted my device but when I logged in to firefox I can only see my history is getting synced my bookmarks are empty, I've checked and bookmarks are check off and they should be synced. How do I get them to sync? It has worked fine in the past. Thanks.