Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.
Diarkib

Why do my tags disappear?

Thunderbird Tetapan
guigs replied 12 tahun lepas
Glo45
Glo45

I've used tags for a while to organize my inbox. Recently, I created a new tag but when I applied it the tag would disappear when I clicked on anything at all. The tag would still be in the list, but would not stay associated with the message.

My Thunderbird is current. I'm using a Toshiba Satellite laptop that runs Windows 7 Home Premium 32 bit.

Here is the troubleshooting info from Thunderbird: 

 Application Basics

   Name: Thunderbird
   Version: 24.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Thunderbird/24.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140131124303
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.ptd.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: promail.ptd.net:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Extensions
   Lightning, 2.6.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.3.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 20
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 4d84ca68-2225-4428-9421-a93c4ad5021
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1392997343
     places.history.expiration.transient_current_max_pages: 73764
     plugin.importedState: true
     print.printer_\\SKIP-WIN7ULT\Samsung_CLP-310_Series.print_scaling: 1.00
     print.printer_\\SKIP-WIN7ULT\Samsung_CLP-310_Series.print_shrink_to_fit: false

 Graphics

     Adapter Description: ATI Radeon 3100 Graphics
     Vendor ID: 0x1002
     Device ID: 0x9613
     Adapter RAM: 256
     Adapter Drivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64
     Driver Version: 8.632.1.2000
     Driver Date: 8-17-2009
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
I've used tags for a while to organize my inbox. Recently, I created a new tag but when I applied it the tag would disappear when I clicked on anything at all. The tag would still be in the list, but would not stay associated with the message. My Thunderbird is current. I'm using a Toshiba Satellite laptop that runs Windows 7 Home Premium 32 bit. Here is the troubleshooting info from Thunderbird: Application Basics Name: Thunderbird Version: 24.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Thunderbird/24.3.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20140131124303 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) mail.ptd.net:143, alwaysSTARTTLS, passwordCleartext OUTGOING: promail.ptd.net:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Extensions Lightning, 2.6.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 24.3.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 20 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 4d84ca68-2225-4428-9421-a93c4ad5021 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392997343 places.history.expiration.transient_current_max_pages: 73764 plugin.importedState: true print.printer_\\SKIP-WIN7ULT\Samsung_CLP-310_Series.print_scaling: 1.00 print.printer_\\SKIP-WIN7ULT\Samsung_CLP-310_Series.print_shrink_to_fit: false Graphics Adapter Description: ATI Radeon 3100 Graphics Vendor ID: 0x1002 Device ID: 0x9613 Adapter RAM: 256 Adapter Drivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64 Driver Version: 8.632.1.2000 Driver Date: 8-17-2009 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureFallbackCanvasBackend: cairo AzureContentBackend: none JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.2 4.10.2 NSS 3.15.4 Basic ECC 3.15.4 Basic ECC NSS Util 3.15.4 3.15.4 NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC

All Replies (2)

Matt
Matt
  • Penyumbang 25 Teratas

I do not have an answer, only some suggestions.

Copy a mail to a "local folder" location and apply your tag. Does it stay?

Apply a random selection of Thunderbird inbuilt tags to emails. Do they stay applied (all of them)

Tagging is a cooperative activity in IMAP mail accounts, between client and server. It might be the server is limited to only certain tags.

guigs
guigs

Hi Glo45, Check out the Manage tags... option as well to see if the tags you are using are defined in Thunderbird or in the mail provider's interface/server.