how to get help with my crash report

You can use one of these to start Firefox in Safe Mode:

• On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
• On Mac, hold down the Options key while starting Firefox
• Help > Restart with Add-ons Disabled

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

If you can't open Firefox, see:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

1ed7779b-6dee-47f9-9aee-e692f2130822 is the only one.

As far as opening it in safe mode, what does that do?

3f744e72-d045-47e5-8357-197852130829 found this one too, for today.

That is unfortunately a crash report with an [@EMPTY] signature, so doesn't contain any crash data.

• https://crash-stats.mozilla.com/report/index/1ed7779b-6dee-47f9-9aee-e692f2130822

Safe mode is a special troubleshooting mode that disable some features to make is possible to check for issues caused by them.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
• https://support.mozilla.org/kb/Safe+Mode

In Firefox Safe mode these changes are effective:

• all extensions are disabled
• the default theme is used (no persona)
• userChrome.css and userContent.css are ignored
• the default toolbar layout is used (localstore-safe.rdf)
• the Javascript JIT compiler is disabled
• hardware acceleration is disabled

• plugins are not affected
• preferences are not affected

Is the second one empty also?

I had missed the second crash report.

That second report is a problem with the Flash plugin.

• http://crash-stats.mozilla.com/report/index/3f744e72-d045-47e5-8357-197852130829

You can check for problems with current Flash plugin versions and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting

Ok thanks!