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Email provider security certificate not accepted by Thunderbird

Caroline Marsden

My email provider - part of Claranet- has recently updated its security certificate which is now not accepted by Thunderbird or Google mail on Android devices. I can access mail by removing SSL/TSL but not send, and thar leaves me with no security so lots of spam getting through. Claranet say this must be down to these platforms ( hope I have the right terminology). Can anyone advise?

My email provider - part of Claranet- has recently updated its security certificate which is now not accepted by Thunderbird or Google mail on Android devices. I can access mail by removing SSL/TSL but not send, and thar leaves me with no security so lots of spam getting through. Claranet say this must be down to these platforms ( hope I have the right terminology). Can anyone advise?

All Replies (2)

I can access mail by removing SSL/TSL but not send, ...

Not sure what you mean by 'removing SSL/TSL'? It's TLS by the way. In any way, that's a bad idea. Please post a screenshot(s) of the certificate error or any other error you get. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

... and thar leaves me with no security so lots of spam getting through.

With TLS everything you receive from or send to the server will be encrypted. That also includes your password. So TLS is what you want. It has got absolutely nothing to do with spam though.

Firstly many thanks for your response, much appreciated. And for pointing out typo! I will get back with more detail as suggested ASAP- struggling for time and as you will have gathered this is not my strongest subject!

Tanya soalan

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