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Built-in VPN formerly appeared but has disappeared

Perey

The Firefox built-in VPN option appeared for me about a week ago, maybe two; I don’t know whether it only just reached me in the rollout, or whether Firefox highlighted it because of the “more bandwidth” promotion. Either way, I activated it. But then, three days ago, I noticed that my browsing was no longer going through a VPN, and that the VPN settings had all disappeared from Firefox.

I’m in Australia. I’m signed into my Firefox account. I’ve tried signing out and back in; restarting this device; and doing as many steps from the Support article “Unable to find the built-in VPN in Firefox” as I could, given that it gives instructions for desktop Firefox, not Android. In particular, I removed one study—not the one named in the article, but a different one with “holdback” in the name (something like “long term holdback H1”).

The Firefox built-in VPN option appeared for me about a week ago, maybe two; I don’t know whether it only just reached me in the rollout, or whether Firefox highlighted it because of the [https://connect.mozilla.org/t5/discussions/more-bandwidth-and-more-vpn-locations-in-firefox-this-summer/m-p/127583/highlight/true#M50902 “more bandwidth” promotion]. Either way, I activated it. But then, three days ago, I noticed that my browsing was no longer going through a VPN, and that the VPN settings had all disappeared from Firefox. I’m in Australia. I’m signed into my Firefox account. I’ve tried signing out and back in; restarting this device; and doing as many steps from the Support article “[[Unable to find the built-in VPN in Firefox]]” as I could, given that it gives instructions for desktop Firefox, not Android. In particular, I removed one study—not the one named in the article, but a different one with “holdback” in the name (something like “long term holdback H1”).

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