sign on failure
MY email ISP is CenturyLink. I CAN use their WEB email site, so I know the password works. My old email had a Q.COM suffix, but CenturyLink recently said that they are abandoning that domain and that I now have to use MYCTL.NET as a suffix. I changed that in TB and now TB Fails to sign in! I have looked and looked at the TB config and still it doesn't work. Using POP for incoming email, have the correct POP server name, PORT and Encryption (SSL/TLS). I CAN ping pop.centurylink.net ....
Any suggestions would be greatly appreciated!
Thanks Nigel
All Replies (5)
Hi Nigel.
Are you using these settings? --
POP3 Server: pop.centurylink.net POP3 Port: 995 (SSL/TLS) Username: yourusername@myctl.net
I have not been able to learn which authentication method should be used. Which method are you using in Thunderbird?
What happens when you try to sign in? Would you please post a screenshot of any error message?
How are you pinging pop.centurylink.net?
Not specifically. I have tried STARTTLS and
the recommended TLS/SSL.
Strangely, for a while it was working….but maybe a SW update to TB caused this? BTW TB worked fine with the settings, the CenturyLInk pulled this BS. It occurred to me that their web mail isn’t using the server… If i am assured of NOT losing all my folders i might try uninstalling TB and reinstalling
Before thar i am going to try changing my PW on the web abd see if that might work…
Re-installing rarely fixes anything, and is very unlikely to fix a connection problem. The change from q.com to myctl.net is almost certainly the cause.
By authentication, I mean OAuth, password, or something else.
As far as I know, myctl.net does not require an app-specific password or security password. You might try to confirm that.
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