sending you right now what add ons i have. now i have had thunderbird for several years and just in the last 6months or so this crap. I would like to stay with thunderbird but if this keeps happening i ll have to leave it and again put all my address book contacts in another account another hemail is happening

my extentions

see below

ok here is something i have in drafts should not this persons email be on the send part? and not mine i am not sending it to my self i am putting it in drafts. why does all of the me say sent from me to me and how do i remove the yellow line banner at the bottom

now up until 3 months ago Thunderbird was working like it should i had a problem with my computer and had to have windows reinstalled or fixed now i have no idea where or how the person fixing the computer got the thunderbird may have been off a drive or an external drive that i shared but since then this has all been happening wuth thunderbird But with the multiple times i have uninstalled and reinstalled should that not have fixed it? was a total uninstall and all services and anything that went to the set up was all new. So any answers you have please tell me i know for a fact it will happen again. just not sure when or how

First, reinstalling generally creates more problems. The yellow line appears if you are responding by rightclicking and editing as a new message. I suggest when replying to just click the Reply button. I also suggest that you do periodic backups to prevent the need to recreate addressbooks and accounts. The steps for that are below:

here is the info in brief steps:

BACKUP

1. ensure thunderbird is not running
2. enter %appdata% in search window on task bar and press Enter key
3. this should open windows file explorer in Appdata\roaming folder
4. highlight the Thunderbird folder and copy to external media

RESTORE

1. ensure thunderbird is installed and NOT running
2. enter %appdata% in search window on task bar and press Enter key
3. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
4. start thunderbird and all should be there

If the computer ever needs a tech to work on it, be sure to do the BACKUP steps above, copying to an external media to eliminate the need to recreate from scratch.

I also suggest verifying that you have thunderbird set to NOT do automatic upgrades. Then, whenever you do decide to upgrade, do the BACKUP process above FIRST. That ensures that you lose no data during the process. In general, Thunderbird works best when we set it and forget it. :)

SO I AM SUPPOSED TO BE A TECH AND DO THIS SORRY BUT EVERY TIME THUNDERBIRD GOES OUT I NEED TO DO THAT. AND EXTERNAL YOU MEAN LIKE AN EXTERNAL HARD DRIVE? SO THY DOES NOT TELL ME THE ACTUAL PROBLEM AS TO WHY THIS IS HAPPENING ] NOT IN MY CASE SO NOW WHAT DOE YOU MEAN BOUT THE YELLOW LINE ALL I DO IS DIRECTLY TAKE IT FROM IN BOX TO DRAFTS WHAT IF I HAVE NO EXTERNAL HARD DRIVE TO BACK IT UP ? AM I SCREWED THEN? SO THIS DOES NOT REALLY SAY WHY IT GOES TO TRASH AND WHY I CAN NOT MOVE IT TO IN BOX WHY YOU ARE FIXING IS THE DRAFTS AND THE CONTACTS NOT THE REASON WHY IT CONTINUES TO DO IT BUT THANKS FOR THAT AS WELL I APPRECIATE ANY HELP BUT I STILL DO NOT KNOW HOW TO SOLVE THE INBOX EMAILS GOING DIRECTLY TO TRASH AS FOR UPDATING THUNDERBIRD i HAVE IT LET ME DECIDE. THANKS IF YOU FIND AN ANSWER AS TO WHY IT CONTINUES TO DO THIS TRASH THING PLEASE LET ME KNOW . I KNOW ILL HAVE TO UNINSTALL AND REINSTALL AGAIN AND START OVER . SEE I AM 71 AND YOU CAN TRY AND EXPLAIN THE EXTERNAL HARD DRIVE AND APP DATA STUFF I AM SORRY I AM NOT COMPUTER SAVVY i DO THANK YOU AND ALL WHO HAVE TRIED IF YOU CAN ANSWER THE GOING TO TRASH PLEASE DO

I explained why you see the yellow line, yet you insist on continuing to do what causes it. With that attitude, it is difficult to assist you. Have you considered that you may have fewer problems if you just abandoned Thunderbird and used the Comcast web interface instead? That would eliminate your problems on losing address book and your needing to reinstall frequently. Email clients, whether Thunderbird or others, require a degree, although slight, of technical knowledge. Your resistance to do backups is causing problems for you, something that would not exist if you just used the Comcast web interface. Many prefer that approach for its simplicity and reliability. Your post here is about many problems, some of which may be specific to your use of Thunderbird. I hope you get this all worked out.

YOU NEED NOT BE SO ABRUPT I WAS NOT BEING THAT WAY. SORRY IF I APPEARED THAT WAY I AM JUST NOT THAT COMPUTER ADEPT. AND YES IT MAY COME TO ME USING XFINITY OR COMCAST AS MY DEFAULT/ I AM SORRY I I SOUND MEAN AND THANK YOU FOR YOUR INFO. I AM JUST TRYING T FIGURE WHAT THE CAUSE MIGHT BE IS ALL I GUESS I CAN LIVE WITH THE YELLOW LINE BUT IT GOES ALL THE WAY BACK TO 2016 IN DRAFTS NOW THAT WAS SO LONG AGO IT SHOULD BE CORRECT BUT OK . SINCE I AM SO STUPID AS YOU POLITELY TRIED TO SAY ILL STOP BOTHERING THEN AGAIN THANKS

Please forget the yellow line - it is a different problem.

I know this is frustrating, but I think david is being as gentle and direct as possible so that we can solve the trash problem.

Let's go back a bit

1. Please do Help > Troubleshooting Information > and click "Copy to clipboard". Paste that information into this question and post the reply.

2. Please right+click on your Inbox and pick Properties > Retention Policy - screen shot that and post it here.

3. Shut down thunderbird for a day or two and only use the web interface - do messages end up in trash folder that should not?

tried doing the clip board thing and it had too much letters would not go through

Application Basics

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:139.0) Gecko/20100101 Thunderbird/139.0.2
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 3
   Enterprise Policies: Active
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.8 GB
   Disk Space Available: 621 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.comcast.net:993, SSL, OAuth2
     OUTGOING: , smtp.comcast.net:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.139.0.2.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       -

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled: true
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     Extension: 1
     GPU: 1
     RDD: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     Location
     ID

       Awesome Emoji Picker
       extension
       0.9.3
       true
       app-profile
       awesome-emoji-picker@rugk.github.io

       Config Button
       extension
       2.2
       true
       app-profile
       configButton@dillinger

       Emoji
       extension
       1.102.10
       true
       app-profile
       emoji@ganss.org

       Emoji
       extension
       3.23.1.3
       true
       1.4.1
       true
       app-builtin
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender (Software)
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.9664)
     WebGL 1 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
     WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_textur

in order to get it to all fit i had to remove some stuff okay

Build Configuration Thunderbird 139.0.2 - 20250606205843 Thunderbird source https://hg.mozilla.org/releases/comm-release/rev/4b19673c4c42a15e54599b2dbea19a4ff4c3ae5d Platform source https://hg.mozilla.org/releases/mozilla-release/rev/e7720952908c6d50d8747132d1bb3e6424f8d9a5

The latest information on building Thunderbird can be found at https://developer.thunderbird.net/. Build platform Target x86_64-pc-mingw32 Build tools Compiler Version Compiler flags /builds/worker/fetches/clang/bin/clang-cl -fms-compatibility-version=19.39 -Xclang -ivfsoverlay -Xclang /builds/worker/fetches/vs/overlay.yaml 19.1.7 -Gy -Zc:inline -Gw -D_HAS_EXCEPTIONS=0 -fcrash-diagnostics-dir=/builds/worker/artifacts /builds/worker/fetches/clang/bin/clang-cl -fms-compatibility-version=19.39 -std:c++17 -Xclang -ivfsoverlay -Xclang /builds/worker/fetches/vs/overlay.yaml 19.1.7 -Zc:sizedDealloc- -Gy -Zc:inline -Gw -D_SILENCE_TR1_NAMESPACE_DEPRECATION_WARNING -TP -GR- -D_HAS_EXCEPTIONS=0 -fcrash-diagnostics-dir=/builds/worker/artifacts -Z7 -O2 -Oy /builds/worker/fetches/rustc/bin/rustc 1.86.0 Configure options MOZ_AUTOMATION=1 --enable-project=comm/mail --target=x86_64-pc-windows-msvc MOZILLA_OFFICIAL=1 --enable-update-channel=release MOZBUILD_STATE_PATH=/builds/worker/.mozbuild MOZ_FETCHES_DIR=/builds/worker/fetches 'CFLAGS= -fcrash-diagnostics-dir=/builds/worker/artifacts' 'CXXFLAGS= -fcrash-diagnostics-dir=/builds/worker/artifacts' ENABLE_CLANG_PLUGIN=1 --enable-js-shell --enable-rust-simd MAR_CHANNEL_ID=thunderbird-comm-release ACCEPTED_MAR_CHANNEL_IDS=thunderbird-comm-release --enable-official-branding MOZ_SIMPLE_PACKAGE_NAME=target MOZ_PACKAGE_JSSHELL=1 UPX=/builds/worker/fetches/upx-3.95-win64/upx.exe

not sure what else you want

here i think you asked for this

Thanks for all the info.

Please visit Account Settings > Copies & Folders > screen shot and post the screen shot here. Please visit Account Settings > Server Settings > screen shot and post the screen shot here.

When sending messages, automatically: Place a copy in: "Sent" Folder on: Other: Place replies in the folder of the message being replied to Cc these email addresses: Bcc these email addresses: Leave the address field blank to always show the address row when starting a new message. Message Archives Keep message archives in: "Archives" Folder on: Other: Drafts and Templates "Drafts" Folder on: Other: "Templates" Folder on: Other: Show confirmation dialog when messages are saved

i tried my best to copy the whole page

id d everything you said