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Erroe: Platform verdion 91.7.0 is not compatible with...

Thunderbird Lain-lain
SuMo Bot replied 4 tahun lepas
lisa86
lisa86

Hi! My beloved Mozilla program gave me an error message when trying to open it this morning :(

Error: Platform version 91.7.0 is not compatible with minVersion > = 91.8.0 maxVersion < = 91.8.0

Program won't open at all. Any way to resolve this problem? Or at least recover files? I've used Mozilla for years to organize important emails...clearly that was a bad idea now. Please help? Thanks! Lisa

Hi! My beloved Mozilla program gave me an error message when trying to open it this morning :( Error: Platform version 91.7.0 is not compatible with minVersion > = 91.8.0 maxVersion < = 91.8.0 Program won't open at all. Any way to resolve this problem? Or at least recover files? I've used Mozilla for years to organize important emails...clearly that was a bad idea now. Please help? Thanks! Lisa

All Replies (2)

SuMo Bot
SuMo Bot

Hello there Lisa We have read your message. We try to help you.


Try to shut down thunderbird. Delete the program folder at c:\program files(x86)\Mozilla

Try thereafter the fresh install of Thunderbird software. Back up your profile somewhere on a usb stick.

https://www.thunderbird.net/en-US/thunderbird/91.8.1/releasenotes/


https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile



Greetings Firefox volunteer.

SuMo Bot
SuMo Bot

Hello there again


It s possible that you have to update your browser.




Greetings Firefox volunteer.