Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I stop good messages from being deleted as junk before I can read them?

more options

I am missing vital messages because Thunderbird deletes them. It does not just move them to the junk folder, they are totally gone. I have to go to webmail for my ISP to read them. So I know they exist. How do I tell Thunderbird not to delete anything, just put it in Junk and let me decide?

I am missing vital messages because Thunderbird deletes them. It does not just move them to the junk folder, they are totally gone. I have to go to webmail for my ISP to read them. So I know they exist. How do I tell Thunderbird not to delete anything, just put it in Junk and let me decide?

Penyelesaian terpilih

Well, if your account uses POP I'd expect it to delete the messages from the server after downloading to Thunderbird, unless you have changed the default setting in order to make it leave copies on the server.

The more general case these days is to use IMAP, where the mail client mirrors what is on the server and vice versa. In this case, if it is being deleted from the client (Thunderbird) then by right it ought to be deleted from the server too. That's what IMAP is all about.

So, a message being deleted from Thunderbird and yet remaining on the server gives us something of a mystery.

I wonder if Thunderbird has become set to show only unread messages. But then there is the strange "moving message to trash" message.

Baca jawapan ini dalam konteks 👍 1

All Replies (8)

more options

And where do you find them in the webmail interface? In which folder? Is that folder subscribed in Thunderbird?

more options

In the Inbox, and yes.

more options

Are you sure that they are disappearing because Thunderbird wrongly thinks they are junk, or are they just disappearing? If the latter is a possibility you may find this article helpful: http://kb.mozillazine.org/Thunderbird_:_Issues_:_Disappearing_mail

more options

Nope, none of the above, but thanks.

The app sometimes flashes a "moving message to trash" note, but the message does not appear in the trash. It is gone completely.

more options

But if they are still in the Inbox they haven't been deleted…

more options

They are not in my local Thunderbird's inbox, they are in my Webmail inbox.

more options

Penyelesaian Terpilih

Well, if your account uses POP I'd expect it to delete the messages from the server after downloading to Thunderbird, unless you have changed the default setting in order to make it leave copies on the server.

The more general case these days is to use IMAP, where the mail client mirrors what is on the server and vice versa. In this case, if it is being deleted from the client (Thunderbird) then by right it ought to be deleted from the server too. That's what IMAP is all about.

So, a message being deleted from Thunderbird and yet remaining on the server gives us something of a mystery.

I wonder if Thunderbird has become set to show only unread messages. But then there is the strange "moving message to trash" message.

Diubah oleh Zenos

more options

Wanna know where I found them? in TBird, in the Trash, in the Local Folders section. Which I do not use any more because it was omitted from a backup I really needed one time.