Win7 with FF 31, Android 4.2 smart phone with FF letest ver. using same account with 1 email. But phone is not get any pass, Bokmr, etc.
Brother, We r using win7 with Mozila 31, Android 4.2 smart phone with Mozila latest ver. from google app store on 04/10/0214. Using same account with same email. But phone is not get any new information from win7 with Mozila 31. Pl z give helpful information.
Penyelesaian terpilih
Hi w3ur_team, Thank you for your question. I understand that there are two devices that are logged into the Sync account. However the Android is not syncing.
There are two places we can check:
- In the Android Settings, under accounts is the attached account Firefox Sync or Firefox Sync (deprecated)?
- Do the login credentials work on accounts.firefox.com on the mobile device and are there any error messages on the Sync menu from Settings > Sync?
Please also see Firefox Sync troubleshooting and tips for more troubleshooting steps.
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Penyelesaian Terpilih
Hi w3ur_team, Thank you for your question. I understand that there are two devices that are logged into the Sync account. However the Android is not syncing.
There are two places we can check:
- In the Android Settings, under accounts is the attached account Firefox Sync or Firefox Sync (deprecated)?
- Do the login credentials work on accounts.firefox.com on the mobile device and are there any error messages on the Sync menu from Settings > Sync?
Please also see Firefox Sync troubleshooting and tips for more troubleshooting steps.