Firefox Community Forum

Bruce Caress

May 7, 2026, 15:17 CST

Hello, I've been watching MSNOW at 4pm eastern and after about half an hour it crashes. I get a message to send a report and restore the tab. I restore the tab which works for maybe ten minutes and crashes again. I am using Windows 11 on a new computer. I'd appreciate some assistance. Thanks. Bruce Caress

Moderator note: This question has been edited to precise Firefox and OS version, based on the crash reports.

when I try to access any website I get the same error message

Secure Connection Failed

An error occurred during a connection to support.mozilla.org. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Отправил новую версию своего расширения (Keycure) на проверку 28.04.2026, прошло уже 9 дней. При этом ранее в поддержке заявляли, что проверка длиться не более 5 дней. Просьба разъяснить ситуацию.

С уважением, разработчик Real1k.

Hello,

On the Firefox home page, there are shortcuts. I have pinned some of these shortcuts. When I click on a shortcut, it opens in the current tab. I would like to have the shortcut I click, open in a new tab, without having to Ctrl+click Is this possible?

Just did a Mozilla update and noticed the Incognito Mode isn't working the same. I can click a link to New Private Window, but it looks exactly the same as a regular window. Incognito Mode was always purple which help me know I was in that mode. Anyone else notice this? Any suggestions? Thank you in advance.

This has happened randomly on several different computers, both windows and ubuntu linux. It just now happened on my Win 11 computer. Was viewing the CNN news site and FF suddenly closed, without a "FF crashed..." message.When I clicked the icon to reopen it, it came up with the home page group of tabs instead of reopening the windows and tabs that were opened when it crashed. Worse, none of the previous months of history shows up and recently closed tabs and windows are both greyed out.

Is there a way of recovering the history of what I was working on at the time of the crash and what the hell is causing this? I am close to dumping FF and going with something else as this is highly annoying.

Amazon Facebook Ebay National Lottery and others just refuse to load.I tried troubleshooting mode,it worked once and now it doesn't.I believe I'm not the only one with this prob. Help? Thanks.

My Firefox 150.0.3 (64-bit) in Windows 11 on a Dell 9310 locks up when the XPS is put sleep and awakened after 5-minutes or so. No recent Extensions or Add-ons have been installed. I have yet to delete and reinstall Firefox, maybe that's the next stop. I just can't find the problem with my limited tools and experience. Thanks, and appreciate the help.

You're blocking me from a website that I've visited before called The-wealthsociety.com. Why and who gave you permission to block me?

The Roboform extension does not work :-( This has been going on for 2-3 months now.... It keeps telling me the extension is installed (which it is) but not enabled (which it IS) Thank you

David Berry mygsd1@gmail.com

Issue persists on Incognito Mode and it goes away if I use different browser.

Since 2 days issue like this happened and it is retroactive meaning all previous conversations are also blank, all replies of chatgpt are blank except replies with image generation, those are fine.

Before you recommend me to do something please keep in mind that Incognito itself does not help.

I am able to share that chat, paste it in my firefox and page is blank. https://chatgpt.com/s/t_69f4b354cc188191a7959c2d443fed9d

I can use this adress on different browser and it works fine

This is my website I work on daily - I can normally open it in this browser BUT because Im on my laptop it is flagged as a security risk - and its not - https://passive-income-system.co.uk/

Since April 27th have been various situations where this msg occurs: Access Denied You don't have permission to access ht tp :// signin.ebay.com/logout/confirm?" on this server. Reference #18.17fc3117.1778464971.41591197 An error has occurred

Although the letters in the reference can be different.

1. Trying to open E-Bay with an icon presented in Firefox for E-Pay, or searching Google for 'E-Bay Login', in Firefox, Edge, and Chrome this msg occurs. 2. If I can sign on, when opening searchers from a folder the searches:

	A. Some searches have the words, and show items for sale, but the rest have the access denied msg where the search words should appear. 
Will send a pic when can sign on.

2. If E-Bay will open, sometimes all searches will load ALL with the search words visible in all tabs, but when click on a link for an item to sell, the access denied msg occurs. Sometimes a few searches will load with the name of the search in the tab, but other searches will load with the will load with the words access denied, and the mas when clicked. 3. Some website like Arkaim of some such issued this msg: Your IPv4 Address 104.187.9.142 received a bad risk score. 4. Left msg on Firefox about above, no response, left 2 msgs on E-Bay Technical Support, no response, Microsoft no help, Dell no help, AT & T sent new Gateway/Modem.

IP address changed, and IPv4 changed to  IPv6. Same problem.

At & T said the old router was slower than I paid for: Speed Test 210.6, 29.7 New router 475.5, 225.8. Google AI says clear cache: Clear Cache on Desktop (Chrome, Edge, Firefox) [1, 2, 3] 1. Open Menu: Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac). 2. Time Range: Select "All time" to clear everything. 3. Select Data: Check "Cookies and other site data" and "Cached images and files". 4. Clear: Click "Clear data" or "Clear Now". 5. Restart: Close and reopen the browser. [1, 2, 3, 4, 5] I saved the icon of Network & Internet, Internet Options to delete temporary files, history, cookies, saved passwords, and web info (same Thiong??????) Lastly Google AI recommended editing the DNS to Google (8.8.8.8) or Cloudflare (1.1.1.1). Any danger in doing this?

The full winget command is: ```pwsh winget install --id Mozilla.Firefox.zh-CN -s winget -e -i -l D:/.../Mozilla/Firefox/ ```

The winget log mentioned that winget downloaded https://download-installer.cdn.mozilla.net/pub/firefox/releases/150.0.2/win64/zh-CN/Firefox%20Setup%20150.0.2.exe ```log 2026-05-12 22:19:28.840 [CORE] WinINet downloading from url: https://download-installer.cdn.mozilla.net/pub/firefox/releases/150.0.2/win64/zh-CN/Firefox%20Setup%20150.0.2.exe 2026-05-12 22:37:42.091 [CORE] Download hash: 6c7fb833ebb13637daf750c7a2c611e2b6d8d324dc2463eed40e8478d0c791fc 2026-05-12 22:37:42.091 [CORE] Download completed. 2026-05-12 22:37:42.094 [CLI ] Installer hash verified ```

Installer args: ```log 2026-05-12 22:37:43.543 [CLI ] Installer args: /InstallDirectoryPath="D:/.../Mozilla/Firefox/" 2026-05-12 22:37:43.545 [CLI ] Starting: 'D:\Temp\WinGet\Mozilla.Firefox.zh-CN.150.0.2\Firefox%20Setup%20150.0.2.exe' with arguments ' /InstallDirectoryPath="D:/.../Mozilla/Firefox/"' 2026-05-12 22:38:12.554 [REPO] Reading MSI UpgradeCodes 2026-05-12 22:38:12.891 [REPO] Reading MSI UpgradeCodes 2026-05-12 22:38:13.405 [CLI ] During package install, 1 changes to ARP were observed, 1 matches were found for the package, and 1 packages were in both 2026-05-12 22:38:13.405 [CLI ] The entry determined to be associated with the package is 'Mozilla Firefox (x64 zh-CN)', with publisher 'Mozilla' ```

Then winget shows the installation was successful, but the shortcuts in the Start menu and on the desktop point to a path that doesn't exist. I noticed that this path is the one I passed to winget via the -l parameter, but it is missing the slash (`/`) > D:/a/b/Mozilla/Firefox/ → D:\abMozillaFirefox\ I couldn't find the installed Firefox either in the root directory of drive D or under the originally expected path D:\...\Mozilla\Firefox.

Although I passed the -i parameter (specifying interactive installation) to winget, I didn't see the installer window. In the user registry, the installer also wrote the aforementioned incorrect path, and I cannot uninstall this installation through Windows Settings.

I wrote a script myself to search for folders or files with 'firefox' in the name (case-insensitive) on my system's C and D drives, and I only found this folder that looks related: ```pwsh > ls "C:\Users\...\AppData\Roaming\Mozilla\Firefox"

   Directory: C:\Users\...\AppData\Roaming\Mozilla\Firefox

Mode LastWriteTime Length Name

d---- 2025/11/23 18:05 Background Tasks Profiles d---- 2025/12/24 18:47 Crash Reports d---- 2025/11/23 18:05 Pending Pings d---- 2025/11/23 18:06 Profile Groups d---- 2025/11/23 18:06 Profiles -a--- 2025/12/27 8:43 75 installs.ini -a--- 2025/12/27 8:43 482 profiles.ini ``` But based on the LastWriteTime, this seems to have been left when I previously installed Firefox.

I want to know what the installer does after running the above installation, and how I can undo these changes to reinstall Firefox?

> Note: English is not my native language, please forgive my spelling or grammar mistakes. > I originally wanted to post on a Chinese forum, but I was guided here...

Hello. I have a problem with firefox lagging on high end pc, these are my specs for context: cpu - ryzen 7 9800x3d gpu - rtx 5070 ram 32 gb ddr5 6000mhz motherboard - msi b850 wifi 6e

i have a folder of bookmarks called "social media". When i want to check every website there (for example: telegram, discord, whatsapp), i start manually opening them up, so i hit the folder, click the needed icon, open new tab, repeat everything. And the moment i turn on 2 tabs like that, everything starts lagging. I don't think that my pc is the problem, because it is not even half a year old + it has good specs. Maybe there is a setting that i accidentally turned off/need to turn on to remove this problem? I love firefox, and i am using it for a while now, but now i am thinking about switching browsers because of this constant lag that happens. With all due respect, Emin.

P.S. i know that you can open all of the bookmarks right clicking the bookmark folder and then pressing "open all bookmarks", but most of the times i don't need to open all of the bookmarks, that's why i open everything as i said earlier.