Firefox Support Forum

After having to reboot because of a storm, Firefox will not open. The icon bounces and that's it. Once in a great while I'll fiddle with it trying again and again and it opens. In order to keep using it I have to clear the start up cache before shutting it down. This last time I came to you via Safari. Had to reset my password and the email link you sent opened Firefox when it wouldn't open before. Odd. Before I force-quit to try again it shows/reads Firefox not responding and I force quit. And yes, I always keep up with the updates. I started using Mozilla products on my first Mac back in 2000. I am a dyed in the wool Lizard fan but ... I have downloaded a fresh copy of Firefox using Safari. I don't want to have to use it again. Gilbert

when i print a shipping label from ups or fed ex from my email from firefox the label is distorted. using macbook pro running monterey. prints fine from chrome browser and safari browser.

Hi,

I am signed into a Firefox account. I have used this account on at least three different computers. I have downloaded the application anew at least a dozen times.

Firefox randomly, from where I sit, opens things in French rather than English. How can I keep it in English unless otherwise specified (I occasionally want German or Japanese)?

Thank you.

best, Sea

Firefox 103.0.2 is running but seems to be preventing the iMac screen saver from functioning and appears in the iMac Activity Monitor with a "Yes" notation in the Preventing Sleep column.

Running "Refresh Firefox" seems to briefly fix the problem but it soon returns.

Any suggestions on why this happens and how to restore reliability to the screen saver?

I am using Mac Catalina version 10.15.7 with the newest version of Firefox and my "Save Page As" dialog box got much bigger. I have tried to move my cursor to the edges of the dialog box so I can drag the box edges to make it smaller but the little arrow that appears can only make it bigger not smaller. How can I go back to the regular default "Save Page As" dialog box that I had before? I have included a screen capture of the big dialog box and a picture of the regular dialog box. Thank you.

When I use online banking, I can no longer access the "bill pay" function on the bank's website. I've been using this function without problems for years, but have been unable to use it for the last several weeks. What's the problem?

Why can't I access Bill Pay? You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms: • Block third party cookies • Cookie tracking • Cross-site tracking Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings.

Using the Nightly build with support for the JXL (JPEG XL) image format, I am able to open JXL images. However, the images are severely degraded if the source image is a 32-bit (HDR) image. The highlight values above SDR white are clipped. Effectively, the image is ruined.

So while I can view HDR videos just fine in Firefox using a properly configured HDR monitor (Apple Pro Display XDR), HDR photos do not work.

Does the roadmap for JXL support include plans to support HDR?

Hi guys,

I'm looking for a solution to set my firefox dev tool's language separately , i wanna use french for my browser and english for my dev tool . I can do it in chrome but for firefox i can't find it . I tried setting language ,but it's useless . so i'm wondering if i missed something or just they don't have that feature .

thx

Youtube stops working after 2 to 3 days of every fresh reinstall on my Macbook Pro M1Pro device. The video just keeps loading forever, rest assured that it is not an internet issue as i am able to play the same video in other browsers at the same time. A reinstall (removing Firefox System files) always works but is not a permanent solution. I am using Firefox since 10+ years and do not want to shift to any other browser. Please help.

i am on a website that supports hardware 2FA. i get a pop up the says "[website] wants to authenticate you using a registered security key. You can connect and authorize one now, or cancel.] but it doesn't give me the touch id pop up. i have confirmed this works on safari and chrome. how do i get Firefox to recognize touch id on my macbook

Hi all My configuration is: MacBook Air M1 Big Sur 11.4 FF: 103.0.1 Since I installed the 103 version, randomly, after the Mac stayed idle or slep I find the Library in the state seen in the image. It's as if the hundreds of bookmarks and folders I have had been erased. I have to close it and reopen it then browse the folders to find out where I was. TIA Regards Nick

https://www.puzzle-nonograms.com/

There is a pop up login box - user name and password - then log in. This has always worked until the 'upgrade' to v103.0.2 but now it just sits there. This is obviously something introduced in the new version so any help would be appreciated. Thank you