Firefox Community Forum

I requested my Pocket export three times in June '25 and have received nothing. (Most recent request on 24th June '25, ID: 25174602-3e81-421e-a30d-71ff91dd2d66

I have also contacted Mozilla Support using the contact form twice to raise this issue and didn't receive any confirmation of those support requests to my email address.

The only possible explanation that I can think of is that maybe there has been a problem at the time when Mozilla acquired Pocket and I linked my Pocket account with my Mozilla account. I had previously used a different email address for my Pocket account prior to 2017. I currently have two email addresses (primary and secondary) associated with my Mozilla account but none of these email addresses are showing up in my Pocket settings, only my username. My Mozilla account is the only place where I can see my email addresses listed in my account details but I can't understand why I didn't get the confirmation emails to my Mozilla Support requests.

I used Pocket extensively for work so I really need to get the export. I'd really appreciate some help, thank you.

Hey, So I just updated my Mozilla with the latest update and after I restarted my laptop all my bookmarks, history and favourites are gone. I didn't do any backups manually. It's few hundred important work-related links lost. What actually happened? Can I get them back? Please help.

I currently use an extension to fill passwords, so I have passwords in firefox turned off. However, one of my logins shows an 'eye' which I believe is firefox wanting to provide the password. I don't know how the eye got there, as all my other logins work with the extension. I have to go to the extension and physically copy the password to paste it in the password box. If I go to firefox settings, I have no passwords set. How do I get rid of the 'eye' for that login?

Rick

Using iOS on Mac Mini desktop, I get no sound on democracynow.org but on the iPhone the sound works fine. Most other streams/videos have fine sound but not imdb.com on the desktop with iOS but again, fine on the iPhone.

I can't access "settings." When I click "Settings" a faint shadow around the edges of my screen appears, but the actual page does not load. Sometimes, Firefox itself won't open for several days so I've had to start using an alternate browser when this happens. Is this a known issue?

After update to 140.0.2, clicking on Firefox icon in the dock does nothing. The title bar says Firefox is active, but nothing shows on my screen. What changed? Did you reset something in my preferences?

Recently all my 100 plus Bookmarks all went to Grey Globes. Never had this issue in years with Firefox. I am working on Mac OS desktop version Ventura 13.7.5 and Firefox 140.0.4. How do I get all my bookmarks to come back to normal? I tried hard refresh and cleared my cache.

Hi,

Yesterday I opened Firefox and found that it had completed a factory reset (without asking me) and I have lost all of my data and settings, particularly from plugins (Simple Tab Groups for example). I have a folder called Old Firefox Data on my desktop, and I have copied the files into the profiles folder from about:support, but I have still lost all my settings.

This is extremely frustrating and will take a lot of time to get everything back to how it was. Please let me know how to restore to my old state.

Hey, Please my metamask is no longer opening over the past few days, its just showing the loading icon in an infinite looping continues and never stops and never opens. Attached the pics for the infinite loop below: