Firefox Community Forum

Since the last update, (4/30) Foxfire auto-closes after about 5 minutes. “Help, About Firefox”, lists version “115.23.0esr (64-bit)” as current. I do not remember the “esr” in the version previously. Was I sent the wrong update? I still run under Windows 7 to avoid a hardware replacement which works for my usual desktop software. Is Window 7 related to the problem? My e-mail is via Yahoo at “https://mail.yahoo.com/d/folders/ …” which switches to an ATT.com site. Tried going directly to email via ATT.com and the auto-close was faster. A test sitting at the ATT login prompt for 15+ minutes without loging in did not auto-close. I also have a soft recall of looking for help on the Mozilla site for well over 5 minute without the auto-close. Is Yahoo/ATT email the issue. If so, do I need to talk to them? Directory “PC:\Program Files (x86)\Mozilla Maintenance Service\UpdateLogs ” has 3 files with 4/30/25 dates which is about when problem started. I can email file fro any directory subtree starting with MOZILLA\ if it will help diagnose the issue. Howard Neuschaefer neuscha@sbcglobal.net

On May 1st, when I launched Firefox(afternoon some time on US East coast) it ran an update to 138.0.1. When it was done, it did not launch. So I clicked the icon on my desktop and it came up, but then closed out after about 15 seconds. When I reopened it, it asked to continue in troubleshooting mode or refresh. I tried both. No luck. I restarted and even uninstall and reinstalled the latest version as well as tried installing 137.

I have tried with virus/malware protection/firewall off. I have restarted. My page file is default. I tried renaming the firefox.exe to something else. I tried creating an new firefox profile(firefox.exe -p) but that crashes too.

I installed the latest version of Firefox Nightly and it stays open just fine. But when I launch the regular firefox, they both close.

I also installed the Firefox app from the Windows store and it behaves the same as the one from the mozilla website.