Firefox Community Forum

To Whom it may concern,

I was trying to change my method of payment for the VPN. It then took me to PayPal's website and the only option I get from them is to cancel it. Do I have to cancel it and then use the new way I want to pay for it after this month ends? Or would you be able to help change my payment method? Thank you!

Best Regards,

[redacted name]

My debit card has been stolen. I have cancelled it and will get a new one in the next few days. I will arrange my payments then. Sorry and best regards Anne Poitrineau

Hello Mozilla Support,

I am trying to create a Firefox account, but I keep receiving this error: "The request was blocked for security reasons."

I have installed Firefox and tried again, but the problem persists.

Could you please help me fix this issue?

Thank you.

Hello,

I have a subscription to Mozilla VPN that I no longer use. I signed up with a proton mail address to which I no longer have access (no recovery information). I would like to cancel my subscription.

I have my bank statements showing that i pay 9.99 to Mozilla every month.

What can I do?

Thanks in advance!

I cancelled and requested refund the day of subscribing VPN did not work with absolutely no support

Please refund both payments of 2 x $14.99 and cancel my subscription asap

James

I don't know if "Accounts" is the right category, but none of the other categories seem right either...

I try to submit ideas or comment on other ideas, but my ideas and comments never get reviewed. It's been three years and all of my ideas are still awaiting approval. How many years does it usually take for them to review your ideas? I see other people whose ideas were definitely reviewed and approved much faster, as some of them are commenting on recent updates that are less than 3 years old. The top idea right now was very clearly posted within the last week or so because it addresses the new Nova update that just wet out a couple days ago,

How do I get my Ideas to be reviewed? Three years seems like a really long time to expect people to wait. The program has been updated so many times within the last three years... I wated my ideas to be considered within the time-frame when they were relevant. Obviously.

Mozilla "help" says there's a link at the bottom of the page for that, but I see no such link. Mozilla "support" says it's based on how one created the account; I apparently used "Mozilla Account". I am currently logged into Connect and have been searching the entire site literally hours, between yesterday and today, plus browsing account settings, and found NO WAY to reset my password. Seriously. I started at "Email Settings", which anyone would expect to have reset there, as eMail is half of the login data, but no. Nothing clearly visible on any page anywhere in the menu at the avatar.

Everything here keeps saying go to "Mozilla Support" for technical issues, but going to "Support", I see they only support "products", and the web site ecosystem, say Connect, Bugzilla, and Support, are apparently NOT PRODUCTS OF MOZILLA. They have no entry in the product combo box and I either have to lie about the product, or get no support. How is that supportive? Lol

Hi,

I purchased a 30-day VPN but it is not supported by my computed, so I can't use it. I tried downloading a previous version but it didn't work anyway. Therefore I'd like to request a refund, following the 30-day refund policy (I purchased it 2 days ago).

My e-mail is [redacted] @gmail.com and user is francisco.pasqual.

Thanks,

I'd like to request a refund for the Mozilla VPN I paid for. My Last bill was on September 25, 2026 in the amount of $59.88 + $3.83 tax. I won't really be needing it and I am OK with the built-in VPN on Firefox. I am within the 30-day money-back guarantee. Thanks.