Firefox Support Forum

I need help in solving a problem. Using FIREFOX: When I go onto the Chase web site, it displays my account but will not display the page with my last (or previous) statements. It looks like it is working, but the page remains blank. I was finally told by the Chase help desk to try it with Google Chrome -- and, sure enough, it works. I have checked to see what version of Firefox I have and it is: 104.0.1 (64 bit). It says this is the latest. The Chase person told me that they have had calls from customers using Firefox who had the same problem as me. Is there a fix from Firefox for this problem? In the meantime, I will be forced to use Google Chrome when I want to deal with Chase. By the way, American Express is able to display their statements when I am using Firefox without a problem. Also, I was told to try the Chase APP on my iPhone -- and it works too. It seems there is a problem between Firefox and part of the Chase software.

Hi there, I have an old laptop which has FireFox installed on it with a lot of older Browsing History dated as far back as 2015 or 2016 which I've been attempting to transfer over to my newer Laptop's FireFox by synchronizing my FireFox account on both browsers. The bookmarks & tabs were synchronized between both, however, the browsing history from the older laptop doesn't transfer over to my newer laptop's Firefox.

I searched online for some troubleshooting, & discovered how to use about:config, where I found

1. "places.history.expiration.transient_current_max_pages'" &
2. "places.history.expiration.max_pages",

& for both I set the value to 999999. The result was the same.

I would like to inquire for assistance regarding this, if possible. Thank you!

I got this issue when tried to read some API document provided by a marketplace that i have project with. I tried on another browser and it shown normal, not a single text is overlapping. I've tried some suggestion on another topic to pick No Style on Page Style menu (View -> Page Style -> No Style) but it got more messed up and tried changing font size but still got no improvement. Helpp me pls~

Why doesn't Firefox load the images on the https://wvculture.org/ at the Vital Records tab in the Vital Research Records Search Selection of the Birth-Death-Marriage records? I have to open those on Microsoft Edge. I've tried closing all Add-ons in the Tools tab.

Hello,

I would like to set up different profiles for different purposes. I tried creating a new profile with the profile manager. When I opened the new profile in a new window, it asked me to sign in. After signing in, it synced all my bookmarks and settings from the default profile.

I then tried to edit the new profile by deleting the bookmarks that I don't need it to have. But this was then instantly synced to my default profile and I lost those bookmarks entirely.

So, I don't understand how to make separate profiles that have separate settings and bookmarks and whatnot. I would like to have different profiles that are all attached to the same account and can be used on multiple devices, but i don't want them to sync with one another. That seems to completely defeat the purpose of having multiple profiles (they all end up exactly the same).

I tried to get around this problem by creating an entirely new Firefox account, but then I get a message saying it will merge it's info with the account I just logged out of. This behavior makes no sense. Lets assume I have more than one user on a machine, and they each have their own account. If one logs off, and the other comes and logs in, now all their info gets lumped together?

I also tried to have two Firefox windows open, with one signed in and one not, but they mirror each other. So I can't work in multiple profiles or accounts on the same machine at the same time.

Back to the main question. I assume I am just using profiles wrong. How do I set it up so different profiles DO NOT sync with one another, but only with themselves across multiple devices.

Before the new update of Firefox the drop-down menu would color itself a red color, if one of the options were already chosen. For example, if a webside had selectable options of answers in a drop down menu, and answer A already was selected, it's fillcolor/highlight would be red - ensuring the same options wouldn't be chosen multiple times.

How do I get this "feature" back?

I like to keep a copy of all my passwords, just in case. Maybe I get a new computer, or, maybe something gets corrupted or accidentally deleted, ... etc. I've been using computers for a long time and ... Stuff Happens.

I wish Firefox made things a little more user-friendly.

When exporting passwords, the default file name is just "logins". Sure, I can rename it to something more sensible, like "Firefox Passwords 2022-09-27", but, shouldn't Firefox automatically do that for me?

The only file format options are .csv and .xml, both of which are completely useless for the average person.

Sure, I can import the .csv file into Excel, and then spend a lot of time stripping out all the unnecessary stuff, but again, shouldn't Firefox do that for me? When I export passwords Firefox warns me that the file is readable by anyone, so, why not just export something a little more sensible and usable.

A plain text file where each line just consists of

URL     Username     Password

I'm a little disappointed that there doesn't seem to be any way to submit feature requests directly to Mozilla, but hopefully someone will see this and consider it.

My logins and passwords have all disappeared. Login.json is now login.json-1 and there are 3 more files labeled the same way but have 2,3 and 4 after the login.json. Type of file says corrupt. How can I get my passwords back?

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Although I can access every other aspect of my school account, I am locked out of email by a screen telling me: "Your login request has expired. Try logging back into the application" with the accompanying tab reading: "Universal Prompt Error".

Regardless of my logging out and trying again, and rebooting my computer, contacting the school's IT dept, I continue to be locked out through Firefox. Chrome will let me in.

Please help me resolve this problem.

Greetings. I have recently refreshed Firefox Nightly, and I'm wondering if the notes I took previously with the Firefox Notes addon can be retrieved anywhere on my computer. I still have the Old Firefox Data folder generated by the refresh, if that's any help.

Thank you kindly for your time.

Every time firefox updates I am unable to sign in to my bank's website. I go to MS Edge and can sign in normally. After a few days or weeks pass I will be able to sign in again with FF. This is the message I get when sign in fails:

Access Denied You don't have permission to access "http://onlinebanking.huntington.com/pkmslogin.form" on this server. Reference #18.48a4c017.1664292875.2011dd39

What up with that?