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HTML content not showing in email

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by quinnbguy

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Hi- I've been using Thunderbird for 2+ years and all of a sudden, HTML content isn't displaying within the email. Options show that remote content is enabled. I have unchecked it, closed Thunderbird, reopened it, reenabled remote content, reopened Thunderbird and the problem persists. Any ideas? This is nonsense. Thankls

Hi- I've been using Thunderbird for 2+ years and all of a sudden, HTML content isn't displaying within the email. Options show that remote content is enabled. I have unchecked it, closed Thunderbird, reopened it, reenabled remote content, reopened Thunderbird and the problem persists. Any ideas? This is nonsense. Thankls

Chosen solution

What do you have for View/Message Body As?

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Hi Have a look at Options - View. Look for HTML or plain text. The Remote content setting only refers to embedded links to online images/pages, but the email itself can be HTML.

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View/Message Body As must be Original HTML for remote images to be visible. Also check webmail to see if the images are blocked before messages are downloaded to TB.

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This is happening with all emails and I hadn't played with any of the Thunderbird settings prior to this happening. I can confirm that download content is enabled and the email's content is fully viewable when viewing through webmail. Problem still persists. I have even uninstalled and reinstalled Thunderbird. The problem remains.

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Chosen Solution

What do you have for View/Message Body As?

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Thanks on that last bit of help. I've never touch that setting before, but found it had been somehow bumped to Simple HTML. I switched it to Original HTML and all is well again. Thanks