Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

കൂടുതലറിയുക

This thread was archived. Please ask a new question if you need help.

The Mozilla VPN cannot connect. Tried Montreal, Toronto, New York and Phoenix

  • 3 മറുപടികൾ
  • 1 has this problem
  • 61 കാഴ്ചകൾ
  • Last reply by n7gtb
  • Archived

Mike Crozier
Mike Crozier

Mozilla VPN works just fine on my Windows 10 desktop. I connect to the Server in Montreal.

When I try to connect from the same physical location with my Android smart phone it just fails. The phone has WiFi turned on and the receiver is only 2 feet away.

Mozilla VPN works just fine on my Windows 10 desktop. I connect to the Server in Montreal. When I try to connect from the same physical location with my Android smart phone it just fails. The phone has WiFi turned on and the receiver is only 2 feet away.

എല്ലാ മറുപടികളും (3)

Gustavo Aguilera
Gustavo Aguilera

Hello!

Thank you for reaching out,

After the last update, we have received several reports from our Android users about the VPN not connecting. Our engineering team is already working on resolving this issue as soon as possible.

If you wouldn't mind, send us a support request through the Get Help option found within the Settings of the VPN client and our support team will be more than happy to follow up with you.

Regards,

n7gtb
n7gtb

If you wouldn't mind, send us a support request through the Get Help option found within the Settings of the VPN client and our support team will be more than happy to follow up with you.

I'm new to Mozilla VPN, and am having the same issue as stated above (android vpn not connecting after the last update).

How exactly do I issue a support request? I've tried sorting through VPN client settings options, but everything links back to the generic support pages... A set of navigation steps would be most helpful.

Thanks.

n7gtb
n7gtb

...please disregard my earlier post. I was attempting to navigate the wrong option (i.e., 'Help Center' instead of 'Contact us')...

Thanks.

Modified by n7gtb