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Switch VPN subscription to FPN?

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  • 13 കാഴ്ചകൾ
  • Last reply by JC

drnspot
drnspot
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My parents signed up for and downloaded Firefox VPN, and during installation realized they are still Windows 7. I plan to switch their machine to a Firefox FPN subscription since it should be fine on their machine. I'd just like to verify that they need to cancel/request refund for the VPN subscription, then sign up for the new FPN subscription - there is no way to 'switch' them?

My parents signed up for and downloaded Firefox VPN, and during installation realized they are still Windows 7. I plan to switch their machine to a Firefox FPN subscription since it should be fine on their machine. I'd just like to verify that they need to cancel/request refund for the VPN subscription, then sign up for the new FPN subscription - there is no way to 'switch' them?

Chosen solution

Hello,

Yes, you would need to cancel the VPN subscription since we cannot switch between them. Once your subscription has been cancelled you can sign up for the FPN at any time. If you need help cancelling your subscription, please contact VPN support by login in to accounts.firefox.com and click on paid subscriptions, then select "contact support".

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എല്ലാ മറുപടികളും (1)

JC
JC Mozilla Staff
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Chosen Solution

Hello,

Yes, you would need to cancel the VPN subscription since we cannot switch between them. Once your subscription has been cancelled you can sign up for the FPN at any time. If you need help cancelling your subscription, please contact VPN support by login in to accounts.firefox.com and click on paid subscriptions, then select "contact support".