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Thunderbird collects email but then freezes. I cant delete, read or send email HELP!!!!

  • 7 replies
  • 3 have this problem
  • 3 views
  • Last reply by Zenos

BevTruss
BevTruss
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When I open Thunderbird it collects email then freezes. The screen goes dull and the little circle keeps working but I cant open mail, delete send or read emails. Kinda useless asking this here as I wont be able to get the answer. Its email on my pc.Please help as I have had no access to read or reply to my email for 2 days. I cant find a solution to the problem on the website.

When I open Thunderbird it collects email then freezes. The screen goes dull and the little circle keeps working but I cant open mail, delete send or read emails. Kinda useless asking this here as I wont be able to get the answer. Its email on my pc.Please help as I have had no access to read or reply to my email for 2 days. I cant find a solution to the problem on the website.

Modified by BevTruss

All Replies (7)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

Kinda usless asking this here as I wont be able to get the answer.

This is a web forum, not a mailing list.

BevTruss
BevTruss Question owner
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Thanks Christ1 I have Kapersky but it ran out 2 weeks ago The internet (Firebird) is working fine as well as everything else just Thunderbird. I mentioned the email as Mozilla said I would get email notification when someone answered. Sorry I didnt mean to cause offence

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

BevTruss
BevTruss Question owner
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I couldnt start in safe mode but I used the link to start Thunderbird in safe mode and to disable the add ons. I can now delete and read emails. I am just wondering though do I need to do anything else? Your answer was very helpful thank you

Zenos
Zenos
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I have to say that my current Firefox (I'm trialling 50.0) frequently stalls (goes pale and Windows says it isn't responding) and Thunderbird (50.0b3) occasionally does the same. That's here at work on Windows 7; I don't see this ever on my Linux systems at home.

I take it this is not a common problem or we'd be awash with complaints about it on this forum. I can't identify any particular action on my part that triggers it.

I've just noticed that I have hardware acceleration turned on in both programs (when did that happen?) so I'll turn it off and see what happens.

BevTruss
BevTruss Question owner
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Zenos thats exactly what mine is doing. Starting in Safe Mode and disabling the add ons has helped though. I am Windows 7 as Windows 10 nearly had me in a mental asylum

Zenos
Zenos
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Apart from muting all your add-ons and customizations, Safe Mode also disables hardware acceleration (which is about taking advantage of features of your display adapter). So that may just be what you need to check; is it enabled?

Tools|Options|Advanced|General|Advanced Configuration→"Use hardware acceleration when available"

I've turned mine off and am waiting to see what happens next…

Funnily enough, the program seems more responsive since doing so.

Modified by Zenos