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can,t watch my videos on my facebook

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by ideato

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i can,t watch videos

i can,t watch videos

All Replies (2)

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Hi   ! First: &nbsp would you check and see if there are updates for your graphics drivers:     http://mzl.la/1xKsEca
Also see:
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
Good luck and keep us posted   !

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Hello, if you truly have firefox 19.0, note that you are using a version almost 4 years old, definitely vulnerable, please see : Update Firefox to the latest version.

thank you