Thunderbird Community Forum

How do I restore emails from an email backup (that is NOT a backed-up profile zip file) that has been saved using ImportExportToolsNG? I used ImportExportTools NG to create an email backup. The backup is in the forms of files in a set of folders (calendar-data, crashes, datareporting, extensions etc.). It is not in the form of a zip file.

Hi, My Thunderbird email has stopped downloading emails from my server. I click to download emails, get a message saying "downloading 1 of 25" but no progression from here onwards. No messages are downloaded. I have made no changes to the settings and it has been working well for many years. wifi is connected.

Thank you for help to restore this.

Melissa

Thunderbird won't open inbox, just shows the donantion page, even though i made a donantion short ago, and made a new one now .

i wrote a note already asking for help, but I cant reach the "my messages" box

i have this problem for a week already, not able to use thunderbird

please help

Trash folder was deleted in Thunderbird program (win 11) by mistake, how do I bring it back? It was a mistake and I tried to add the folder again and it says it is there but I can not see it. If I can not get it back, where does the deleted message go? gus85032@gmail.com Respectfully Gus

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird supporter monthly and at other times. Sure can use some help as need some financial records that were in local folder files.

Appreciate help to find and restore my Local Folders which held the needed data.

Thanks in advance, Kelly

Hello!

I'm in the process of migrating from Evolution to Thunderbird, but I seem to have hit a snag. In Evolution, there is an "Archive" folder, which any archived messages go into (attachment 1). This same folder also appears in K9 Mail (my mobile email client), and similarly is treated as special. In that first attachment, you can also see the "Archives" folder created by Thunderbird, which Evolution does not give any special treatment to.

However, in Thunderbird, the "Archive" folder is completely absent, both in the folder listing on the main page and in the "Copies & Folders" settings where an Archive folder would normally be selected (figure 2). Notice that the "Archives" folder is still present, and is now given special treatment, but the "Archive" folder is absent. Checking the contents of the "Archives" folder confirms that it doesn't contain the emails which K9 Mail and Evolution have been archiving.

Is there a way to access those archived emails from Thunderbird?

Thunderbird Version: 128.12.0esr via Flatpak OS: NixOS 25.05 Email Host: migadu.com (IMAP)

Happy to provide any more info if needed!

Thanks!

Emi

The TB Solutions only provide information for a tar "bz2" file. I downloaded a "xz" file (thunderbird-140.0.tar.xz), how do I install this?

Thanks for any help or solution.

I wish to update my current version of 128.12.0esr within my Ubuntu 24.04.2 LTS OS.

Copied Thunderbird Profile on old computer to external HDD. Name assigned was zs6…. Installed TBird on new Win10 PC, omitting sign-in procedure. On this PC, clicked Menu, Help, Troubleshooting Info. Opened Profile folder on this PC, left-clicked Roaming, closed TBird. Copied zs6… from ext HDD, pasted onto TBird folder C:\users\owner\appdata\roaming on new PC. Clicked Yes to replace any existing files. Opened \roaming\thunderbird\profiles zs6…. not in there. TBird launches again in Setup. What am I doing wrong?

I figured TB was currupt. I decided to uninstal TB. Usually TB is downloaded from the Mozilla TB site. was necessary to download TB from the microsoft store, which caused me to lose my 300 addressbook contacts and the recovery address book service would not work allthough I received the message the address book was found on the server. Again the messages were not displaying at all in the all or inbox, or important folders which gave me the idea to uninstal and reinstal. I think the program is pretty straight forward, but maybe I wasn't clear about the messages not displaying in the all or inbox folder, that may be important.

I'm aware David replyed to me. Usually if I uninstall Thunderbird and reinstall thunderbird, my addresses are usually there, but this didn't happen this time. My folders weren't loading correctly so I thought TB may be currupt, so I felt it may be worthwhile uninstalling and reinstalling, but may be the worst idea unless there is a way to get the contacts back. I think it's pretty straight forward, what I hope for a goal or at least learn why my address contacts did not load. Usually I download TB from the Mozilla TB site, but it sceems necessary to get the app from the microsoft store. It just sceems like the address book recovery services are not there, so I need a older version.

All of the emails in my Archive folder and its sub-folders came up empty today 7/5/25, but were present yesterday 7/4/25. I have tried to locate hidden folders to restore them, but to no avail. The computer has not been rebooted. The content of all the other folders and accounts are as they should be.

Any assistance appreciated!

EK

Hello,

I'm trying to add my secondary email account to thunderbird but I couldn't make it work. I've been using thunderbird for at least 15 years and this is first time I'm seeing anything like that. I think Account Hub is a new feature, I had to reinstall my PC and fresh Thunderbird installation came with it.

The account hub asks for my name and email address. I enter both and as soon as I click continue it says my username or password is incorrect. I don't get any prompt for password. It hangs and gets stuck here.

As an alternative I tried entering a made up email address (something like asd@ba.da) and then it gets into manual settings. I thought I could get it sorted that way but I was wrong. After I fill the form and click continue I get the blank error message. if I click advanced setup it gives me an error about cleanup property. I also get an error message sayign incoming server already exists, that's probably because I have another email account on the same server, but I'm not sure why this is an issue now. Can't I have multiple email accounts on the same mail server?

Probably this has something to with my mail server's autoconfig setup. However I believe user should be able to manually enter account config, incoming/outgoing server etc. At the moment I'm totally blocked and I can't add my second email account to thunderbird.

Thanks

New Laptop. Windows 11. Bitdefender protection. Installed Thunderbird and a first gmail account on new Laptop, all OK. Attempting to instal a second, different gmail account I get the following message from Google:

"400. That’s an error.  The server cannot process the request because it is malformed. It should not be retried. That’s all we know." 

No problem having installing the 2nd gmail account in my internet browser on new laptop after continued failures to instal in Thunderbird. NB I have both gmail accounts previously (and easily) installed and working in Thunderbird on PC, old laptop, phone. Issue does not make sense. Does anyone have a solution please.