Unable to add a Live .co.uk account to Thunderbird.....
I'm Using Thunderbird version 148.0.1 (32-bit) on Windows 10 Pro I currently have 2 email accounts in Thunderbird...a Gmail account and a private account linked to my own webpage account. Both these accounts are working very well and I encountered no problems when I originally set them up some time ago....... However.. I am trying to add an additional email account. a Live .co.uk account I enter my Full Name and email address "xxxx@live.co.uk" as requested... I enter my password for this account and in my "Your Login" details ( the characters "xxxx" before the @ in my email address) I then select "Continue"........... Response : "looking up configuration...." Then.... Authentication failed. Please check the username and password...Exchange auth error I know I have entered the correct username and password for this account... and the account works fine on my mobile phone email app. using the same username and password..... No matter how I try, I am unable to set up this existing Live mail account so that I can access it in Thunderbird...... along with my other email accounts in Thunderbird, which are working OK.... Any suggestions as to how to fix this annoying problem, would be really appreciated......... Thank you
Chosen solution
Microsoft Account considers all email addresses as 'alias'. Whatever email address is set up as 'primary' is the email address that microsoft allow to be used for sending via smtp in Third party email clients.
Check the following: Firewall: Access Firewall - it might be the defaulton computer or controlled by an Anti-Virus prgram. Set up Thunderbird program as 'allowed' so nothing gets blocked. Confirm Thunderbird is set up as allowed program.
VPN: Check computer for a VPN. Some Anti-Virus products now offer a VPN and I have come across some peopl who did not realise one had been enabled. Switch off VPN (or create split tunnelling and set it up for Thunderbird to use). Many servers do not like VPN as it atempts to hide your IP address; they decide you might be hacker so it auto blocks access. Confirm VPN is switched off
Localhost: Do you have anything using the localhost? People who manage websites may typically use eg: Apache Xampp. You need to switch of any program using the localhost whilst setting up gmail. You can enable it again afterwards. I had to switch off Apache Xampp. Confirm nothing is using localhost.
In Thunderbird
- Settings > Privacy & Security
- Web Content
- Select 'Accept cookies from sites'
- Click on 'Exceptions' button
- Enter exceptions for such as outlook.com, hotmail.com, office365.com.
- Click on 'Allow
- Click on 'Save Changes'
Whilst in that area - scroll to Passwords section
- click on 'Saved Passwords'
- If you see any mention of the account you are trying to set up - select the relevant lines and click on 'Remove'
- Click on Close
Switch off the following as it's still experimental.
- Settings > General
- Account Hub
- uncheck this checkbox: 'Create accounts in the new Account Hub'
Then create the mail account
- Menu app > New Account > Email
- Enter name
- Enter hotmail email address
- Enter password
- Select checkbox to remember password.
- Click on 'Continue'
Thunderbird by default will look for the IMAP server settings.
Then you should get prompted by microsoft to enter password to confirm you really are you and to allow Thunderbird access to the account.
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Chosen Solution
Microsoft Account considers all email addresses as 'alias'. Whatever email address is set up as 'primary' is the email address that microsoft allow to be used for sending via smtp in Third party email clients.
Check the following: Firewall: Access Firewall - it might be the defaulton computer or controlled by an Anti-Virus prgram. Set up Thunderbird program as 'allowed' so nothing gets blocked. Confirm Thunderbird is set up as allowed program.
VPN: Check computer for a VPN. Some Anti-Virus products now offer a VPN and I have come across some peopl who did not realise one had been enabled. Switch off VPN (or create split tunnelling and set it up for Thunderbird to use). Many servers do not like VPN as it atempts to hide your IP address; they decide you might be hacker so it auto blocks access. Confirm VPN is switched off
Localhost: Do you have anything using the localhost? People who manage websites may typically use eg: Apache Xampp. You need to switch of any program using the localhost whilst setting up gmail. You can enable it again afterwards. I had to switch off Apache Xampp. Confirm nothing is using localhost.
In Thunderbird
- Settings > Privacy & Security
- Web Content
- Select 'Accept cookies from sites'
- Click on 'Exceptions' button
- Enter exceptions for such as outlook.com, hotmail.com, office365.com.
- Click on 'Allow
- Click on 'Save Changes'
Whilst in that area - scroll to Passwords section
- click on 'Saved Passwords'
- If you see any mention of the account you are trying to set up - select the relevant lines and click on 'Remove'
- Click on Close
Switch off the following as it's still experimental.
- Settings > General
- Account Hub
- uncheck this checkbox: 'Create accounts in the new Account Hub'
Then create the mail account
- Menu app > New Account > Email
- Enter name
- Enter hotmail email address
- Enter password
- Select checkbox to remember password.
- Click on 'Continue'
Thunderbird by default will look for the IMAP server settings.
Then you should get prompted by microsoft to enter password to confirm you really are you and to allow Thunderbird access to the account.
Modified by Toad-Hall
Hi Toad-Hall, Thank you so very much for your timely reply to my problem.. You nailed it! I followed your advice and everything is working fine now... As they say in Scotland... "Lang may your Lum Reek!" ( May you live long and prosper)
Kind regards Willum08
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