My folders from my TalkTalk account keep disappearing and reappearing.
The folders from my TalkTalk account keep disappearing and reappearing. I have tried lots of fixes suggested by a guy who helps with tech issues but nothing has worked yet. Just before it happened, I clicked to 'compact folders' when prompted. I've done this loads of times before with no issues. I have used Thunderbird for a long time and never had this problem before. The folders seem to disappear when I shut down and restart the computer. Yesterday they came back in about 5 minutes. Today they haven't come back and I've had the computer on for about half an hour. Every time the folders come back, they are Threaded (which I never choose) and Ascending (I always choose Descending). I change them back but next time they revert again.
So far, we have: backed up the profiles checked the server settings checked the password checked webmail - working fine refreshed the folders (subscribe) deleted a .msf file
Any other ideas? Much appreciated!
All Replies (6)
Hi, Some questions
Are you on version 159? If so you may be seeing what has been identified in Bug2087454
https://bugzilla.mozilla.org/show_bug.cgi?id=2087454
The good news is the problem should be patched in the coming days.
Modified by Bill76
Thanks so much Bill 76 - I will wait to see what happens. Very helpful.
This is a known problem, and a fix is currently available in TB 160.0 b4. As a workaround for the release version 159.0, try to set the pref mail.server.default.use_compress_deflate to false (see https://support.mozilla.org/en-US/kb/config-editor).
Thank you - I will have a go at doing that. Is the upgrade to 160 coming soon?
TB 160 will be released next week.
That's good news! Thank you,
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