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Can't add secondary email

Firefox Edit account details
jbr replied 2 weeks ago
Myriades
Myriades

Hello, I'd like to add a secondary email to my Mozilla account and change my primary email address. Unfortunately, when I try, I get a security prompt asking me to enter the code sent to my original address. I no longer have access to the original email address, so I can't input the code. Is there any other way I can change my primary email address?

Hello, I'd like to add a secondary email to my Mozilla account and change my primary email address. Unfortunately, when I try, I get a security prompt asking me to enter the code sent to my original address. I no longer have access to the original email address, so I can't input the code. Is there any other way I can change my primary email address?

All Replies (2)

SuMo Bot
SuMo Bot

Yes, generally switching an email account requires an OK from the previous to stop hijacking.

Are you just up to creating a new account maybe . . .


But you are signed in here, with an account ?? an old or new email address

jbr
jbr
  • Top 10 Contributor

There's private support for Mozilla accounts issues:

Please submit a new ticket from this page so a support agent can assist you further directly.

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