Showing questions for topic:

how can I change my email after losing access because of hacker attack

hello, the email account that I have used to create my firefox account has been hacked some time ago and I have completely lost any access to it. How can I change it in o… (read more)

hello, the email account that I have used to create my firefox account has been hacked some time ago and I have completely lost any access to it. How can I change it in order to continue to use my firefox account?

Thanks for any help Inke

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How do I update an old email address you have on file

You have an email address of [email address],which I changed over at least 12 years ago,? The primary should be: [email address] and the secondary should be : [email ad… (read more)

You have an email address of [email address],which I changed over at least 12 years ago,? The primary should be: [email address] and the secondary should be : [email address] Can you please help me change these?

 I was on today on my PC laptop and trying to sync passwords onto my Samsung Galaxy Tablet A9
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I get easier and good service Mozilla support

I'm very appropriate to get good quality service at Mozilla support,when My account was not working because I was lost my number and I use new one number but I get help q… (read more)

I'm very appropriate to get good quality service at Mozilla support,when My account was not working because I was lost my number and I use new one number but I get help quickly

Open 1 20

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password?

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password? Thank you for your time an… (read more)

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password?

Thank you for your time and very kind attention.

Solved 4 30

Change Primary Mail

Hello, I have a problem verifying a secondary email address for my Mozilla Account. Whenever I click "Send verification code", the website confirms that the code has been… (read more)

Hello,

I have a problem verifying a secondary email address for my Mozilla Account.

Whenever I click "Send verification code", the website confirms that the code has been sent, but I never receive any email.

I have already ruled out the usual causes:

The mailbox is working correctly. I receive emails from other senders without any problems. I checked the Inbox, Spam and Junk folders. I waited for more than 30 minutes and tried multiple times. I tested with different browsers and private browsing mode.

Most importantly, I tested two completely different email providers:

[email removed to protect user's privacy] (STRATO) [email removed to protect user's privacy] (Telekom Germany)

The verification email is not delivered to either address.

Open 1 10

Mailadresse ändern funktioniert nicht

Zwei verschiedene Mailanbieter getestet: jl@lucic-consult.de (Strato) s.lucic@t-online.de Beide empfangen normale E-Mails. Mozilla meldet jedes Mal: "Verification code se… (read more)

Zwei verschiedene Mailanbieter getestet: jl@lucic-consult.de (Strato) s.lucic@t-online.de Beide empfangen normale E-Mails. Mozilla meldet jedes Mal: "Verification code sent". Es kommt keine E-Mail an. Spam wurde geprüft. Andere Browser wurden getestet. Das Problem besteht seit mehreren Tagen.

Open 20

change email on mozilla account for [email-removed]@indiana.edu

My email system was [email-removed]@indiana.edu and they changed it to [email-removed]@iu.edu. I can no longer receive email at the @indiana.edu account and I would like … (read more)

My email system was [email-removed]@indiana.edu and they changed it to [email-removed]@iu.edu. I can no longer receive email at the @indiana.edu account and I would like to migrate the bookmarks and other data like credit card info to my new Mozilla at [email-removed]@iu.edu. How can I do that when I cannot access the code being emailed to [email-removed]@indiana.edu?

- moderator's note: e:mail removed to protect user's privacy

Open 1 50

Request to Change Email Address Associated with Firefox Account

Hello Firefox Support Team, I would like to ask for assistance regarding my Firefox Account. My Firefox Account is currently associated with the email address: Old email:… (read more)

Hello Firefox Support Team,

I would like to ask for assistance regarding my Firefox Account.

My Firefox Account is currently associated with the email address:

Old email: [edited] @mail.ru

Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it.

I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address:

New email: [edited from community support forum] @gmail.com

I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary.

Kind regards,

Aleksey Bondarenko

Open 2 1 60

Need to change my primary email as I lost my job and had my work email as my primary

I am trying to update my account. I lost a job of 21 years and had my work email as my primary (as I thought I would be retiring with my company). I no longer have access… (read more)

I am trying to update my account. I lost a job of 21 years and had my work email as my primary (as I thought I would be retiring with my company). I no longer have access to to that email and cannot remember my password because it automatically signed me on via faceID most of the time.

Open 1 29