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Why can I access my Facebook account on Microsoft Edge but not on Firefox, my preferred browser?
Several months ago I was able to access my Facebook account on Firefox, my default web browser. But a few weeks ago I was not able to do so. However, I can access my account on Microsoft Edge, which is not my default browser. Why can't I now use Firefox to access Facebook? Thanks so much for your help.
Several months ago I was able to access my Facebook account on Firefox, my default web browser. But a few weeks ago I was not able to do so. However, I can access my account on Microsoft Edge, which is not my default browser. Why can't I now use Firefox to access Facebook? Thanks so much for your help.
All Replies (1)
Hi,
Sorry you experience that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for Facebook (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update on how it goes!