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can't connect to att yahoo mail. get message that it is att fault try later. been having this trouble for several days, Have a desktop and it is not a problem on sthat unit ssss Would appreciate help

jansey replied
jansey

nothing to add

nothing to add

All Replies (2)

Hi,

Sorry you experience that. Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.

Does any of the above help? Looking forward to your update on how it goes!

Chosen Solution

Thank you for your support. I had tried a number of your suggestions and they did not work to solve the problem. As the try again box said it's att fault and finally they fixed it and problem is resolved.

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