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Failure To Display Pop Up

Firefox Web compatibility
Alan37 replied
Alan37
Alan37

Hello, https://www.so.energy/myaccount/usage shows a vertical bar chart representing electricity usage over time. If I hover the mouse pointer over one of the bars in the Edge browser I see a pop up that gives details of the electricity use represented by the bar. If I do the same in Firefox the bar changes colour to indicate it has been selected but there is no pop up. Is there likely to be a Firefox setting that is preventing the pop ups from showing? Alan.

Hello, https://www.so.energy/myaccount/usage shows a vertical bar chart representing electricity usage over time. If I hover the mouse pointer over one of the bars in the Edge browser I see a pop up that gives details of the electricity use represented by the bar. If I do the same in Firefox the bar changes colour to indicate it has been selected but there is no pop up. Is there likely to be a Firefox setting that is preventing the pop ups from showing? Alan.
TyDraniu
TyDraniu
  • Top 10 Contributor
Read this answer in context

Chosen Solution

Enter about:config in the address bar, then find the dom.w3c_touch_events.enabled preference and set its value to 1.

Then please confirm here that it works.

All Replies (5)

TyDraniu
TyDraniu
  • Top 10 Contributor

Hi, how can we reproduce this issue?

Alan37
Alan37 Question owner

Figured out how to take images.

Alan37
Alan37 Question owner

TyDraniu, "Hi, how can we reproduce this issue?" This it's a problem because you have to be logged into an account. I've sent you my login particulars in a private message, Alan.

TyDraniu
TyDraniu
  • Top 10 Contributor

Chosen Solution

Enter about:config in the address bar, then find the dom.w3c_touch_events.enabled preference and set its value to 1.

Then please confirm here that it works.

Alan37
Alan37 Question owner

TyDraniu, "Then please confirm here that it works." It works, brilliant, thank you. I'm no longer condemned to use Edge, Alan.

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