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copying a profile brings up a profile attached to my old firefox login

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Help! I updated my account to a new email months ago. I have been trying to set up a new different profile. Copying a profile or trying to add a profile adds the newly made profile to my old email address instead of my new email address. In the new profiles created, I am unable to login to my new email and password.

Help! I updated my account to a new email months ago. I have been trying to set up a new different profile. Copying a profile or trying to add a profile adds the newly made profile to my old email address instead of my new email address. In the new profiles created, I am unable to login to my new email and password.

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Hi,

What exactly do you mean by "adds the newly made profile to my old email address"? Do you say that you get automatically signed in to a Mozilla account (which appears to be the wrong one)?

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