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Trying to use the new free firefox vpn, but no pop-up to activate?

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  • Last reply by James

Randall Waltz
Randall Waltz

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen.

The first step from your [Set up VPN] article says:

"Look for the VPN setup prompt in the top-right corner of your Firefox toolbar. 

   Click Next to begin the setup process. "

Yet I am not receiving this prompt.

I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your Paid Service ?

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen. The first step from your [[https://support.mozilla.org/en-US/kb/built-in-vpn Set up VPN]] article says: "Look for the VPN setup prompt in the top-right corner of your Firefox toolbar. Click Next to begin the setup process. " Yet I am not receiving this prompt. I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com). Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your [https://www.mozilla.org/en-US/products/vpn/ Paid Service] ?
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Modified by James

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James
James
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https://support.mozilla.org/en-US/kb/built-in-vpn https://blog.mozilla.org/en/firefox/built-in-vpn/ https://blog.mozilla.org/en/firefox/firefox-148-149-new-features/

This "VPN in Firefox" feature is experimental and is being introduced to the Firefox user base through a progressive rollout starting in Fx 149.0. It may not yet be available to all users.

Users will have 50 gigabytes of data monthly in the U.S., France, Germany and U.K. to start. Available in Firefox 149 starting March 24.
James
James
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  • Top 10 Contributor

Randall Waltz said
I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen. The first step from your [Set up VPN] article says: "Look for the VPN setup prompt in the top-right corner of your Firefox toolbar. Click Next to begin the setup process. " Yet I am not receiving this prompt. I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

In the KB article it says

To use VPN, you need to sign in with a Mozilla account. If you’re eligible, you’ll see a prompt in the Firefox toolbar inviting you to set up the feature.

Btw this is a community support forum and not some form of direct chat or ticket system as you can see on top it says "Community Forums".

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