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no access to email account

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  • Last reply by Lin

Debbie Wood
Debbie Wood
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I can't access my talk talk account on my desktop anymore. Talk talk say my password has been changed correctly and that if I go in via their website I can access my email - which I can. The man on the helpdesk (actual person) said this is because it is 'controlled' by Thunderbird and he thinks I should close the account via Thunderbird and open up a new one. I am loath to do this in case I lose all my old emails. I am a 69 year old techno phobe so an easy to follow reply would be much appreciated.

I can't access my talk talk account on my desktop anymore. Talk talk say my password has been changed correctly and that if I go in via their website I can access my email - which I can. The man on the helpdesk (actual person) said this is because it is 'controlled' by Thunderbird and he thinks I should close the account via Thunderbird and open up a new one. I am loath to do this in case I lose all my old emails. I am a 69 year old techno phobe so an easy to follow reply would be much appreciated.

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Lin
Lin
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Is Thunderbird set up to access your email via IMAP or POP3? If you follow the TalkTalk guy's suggestion to delete and recreate the account in Thunderbird, and you use POP3, you may, indeed lose some email because the only copies of the mail might exist only on your computer. If you use IMAP, the email should be safe, because it it storied both on the mail server and on your computer.

But the first thing to do would be to confirm your email settings in Thunderbird. Can you tell us what its incoming and outgoing settings are? Look under <Account Settings | Server Settings> and <Account Settings | Outgoing Server (SMTP) </p>

Here are TalkTalk's recommended settings, according to their web site:

Incoming Mail Settings

Incoming mail server: mail.talktalk.net Security Type (for Android): SSL/TLS or SSL Encryption Method (for Windows/Mac Mail): SSL/TLS Server Port (all devices if using IMAP): 993 Server Port (all devices if using POP3): 995

Outgoing Mail Settings

Outgoing mail server: smtp.talktalk.net Security Type (for Android): STARTTLS or TLS Encryption Method (for Windows): STARTTLS Server Port (all devices): 587

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