Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Freeze While Using Firefox on Linux Mint

  • 1 reply
  • 0 have this problem
  • 4 views
  • Last reply by jonzn4SUSE

more options
      1. 🔷 **Issue Summary:**

While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).

System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.

---

      1. 🔷 **Log Snippet:**

```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```

---

      1. 🔷 **System Information:**
  • **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
  • **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
  • **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
  • **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
  • **Firefox Version:** (e.g., 126.0) ← *replace with actual version*

---

      1. 🔷 **Steps to Reproduce:**

1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.

---

      1. 🔷 **Expected Behavior:**

System should remain stable during normal browser usage, especially with an officially supported AMD APU.

---

      1. 🔷 **Actual Behavior:**

GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.

### 🔷 **Issue Summary:** While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites). System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage. --- ### 🔷 **Log Snippet:** ```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ``` --- ### 🔷 **System Information:** * **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu) * **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version* * **CPU:** AMD Ryzen 7 5700U with Radeon Graphics * **GPU:** AMD ATI 03:00.0 Lucienne (integrated) * **Firefox Version:** (e.g., 126.0) ← *replace with actual version* --- ### 🔷 **Steps to Reproduce:** 1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`. --- ### 🔷 **Expected Behavior:** System should remain stable during normal browser usage, especially with an officially supported AMD APU. --- ### 🔷 **Actual Behavior:** GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.

All Replies (1)

more options

Desktop? X11 or Wayland? What version of Firefox? Same issue with other users? Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf Try downloading Firefox from Mozilla, run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release


Operating System: openSUSE Tumbleweed 20250624 KDE Plasma Version: 6.4.0 KDE Frameworks Version: 6.15.0 Qt Version: 6.9.1 Kernel Version: 6.15.3-1-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 5825U with Radeon Graphics Memory: 64 GiB of RAM (62.1 GiB usable) Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP ProBook 455 15.6 inch G9 Notebook PC System Version: SBKPF,SBKPFV2

Modified by jonzn4SUSE

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.