
Freeze While Using Firefox on Linux Mint
- 🔷 **Issue Summary:**
While using Firefox under normal conditions, the system **freezes completely** at random times. The desktop environment becomes unresponsive, requiring a hard reboot to recover. The issue typically occurs during heavier browsing sessions (e.g., video playback or graphics-heavy websites).
System logs (`dmesg` and `journalctl`) show **AMDGPU virtual memory protection faults**, indicating a GPU-related issue triggered during Firefox usage.
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- 🔷 **Log Snippet:**
```text amdgpu 0000:03:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00641051 Faulty UTCL2 client ID: TCP (0x8) PERMISSION_FAULTS: 0x5 [gfxhub0] retry page fault (src_id:0 ring:0 vmid:6 pasid:32776, for process RDD Process pid XXXX thread firefox-bi:cs0 pid XXXX) ring gfx_low timeout, but soft recovered ```
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- 🔷 **System Information:**
- **OS:** Linux Mint 22.1 x86\_64 (based on Ubuntu)
- **Kernel:** (e.g., `5.15.0-xxx-generic`) ← *replace with actual kernel version*
- **CPU:** AMD Ryzen 7 5700U with Radeon Graphics
- **GPU:** AMD ATI 03:00.0 Lucienne (integrated)
- **Firefox Version:** (e.g., 126.0) ← *replace with actual version*
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- 🔷 **Steps to Reproduce:**
1. Open Firefox and browse modern websites (YouTube, media-rich content). 2. Use the browser for several minutes (random trigger). 3. Suddenly, the system UI becomes frozen and unusable. 4. Logs show AMDGPU VM fault and `gfx ring timeout`.
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- 🔷 **Expected Behavior:**
System should remain stable during normal browser usage, especially with an officially supported AMD APU.
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- 🔷 **Actual Behavior:**
GPU driver crashes causing total system freeze, likely triggered by hardware acceleration and memory permission faults inside the amdgpu driver stack.
All Replies (1)
Desktop? X11 or Wayland? What version of Firefox? Same issue with other users? Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf Try downloading Firefox from Mozilla, run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
Operating System: openSUSE Tumbleweed 20250624
KDE Plasma Version: 6.4.0
KDE Frameworks Version: 6.15.0
Qt Version: 6.9.1
Kernel Version: 6.15.3-1-default (64-bit)
Graphics Platform: X11
Processors: 16 × AMD Ryzen 7 5825U with Radeon Graphics
Memory: 64 GiB of RAM (62.1 GiB usable)
Graphics Processor: AMD Radeon Graphics
Manufacturer: HP
Product Name: HP ProBook 455 15.6 inch G9 Notebook PC
System Version: SBKPF,SBKPFV2
Modified