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message from Mozilla about loss of account

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  • Last reply by James

lora.r.smith
lora.r.smith
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Hi, Mozilla. I got an email from you (or someone pretending to be you) about losing access to browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN.

I am wondering is this a real message or spam?

I have been a Mozilla customer since your offices were in the Landmark buildings in Mountain View (now part of Google). I do on occasion use Firefox as a browser, but am not asked for a password, so I assume I'm automatically signed in. However, I use Thunderbird nearly daily as my main email account. I also don't sign in to that because it doesn't ask me to, and this must be how the account is set up (sorry I don't remember exactly; that was a while ago).

So if this message is really from you, am I at risk of losing my Thunderbird account? If so, I have a lot of work to do transferring to something else.

Thanks for your answer.

Lora R. Smith

Hi, Mozilla. I got an email from you (or someone pretending to be you) about losing access to browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. I am wondering is this a real message or spam? I have been a Mozilla customer since your offices were in the Landmark buildings in Mountain View (now part of Google). I do on occasion use Firefox as a browser, but am not asked for a password, so I assume I'm automatically signed in. However, I use Thunderbird nearly daily as my main email account. I also don't sign in to that because it doesn't ask me to, and this must be how the account is set up (sorry I don't remember exactly; that was a while ago). So if this message is really from you, am I at risk of losing my Thunderbird account? If so, I have a lot of work to do transferring to something else. Thanks for your answer. Lora R. Smith

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Hi Lora, there is a real issue with Firefox. I have not heard that Thunderbird could be affected.

Do you have an older version of Firefox, connected to a Sync account, that you have not updated since last July? That could explain why you received the message.

Background/Solution: Update Firefox to prevent add-ons issues from root certificate expiration

Helpful?

James
James
  • Moderator
  • Top 10 Contributor
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lora.r.smith said
So if this message is really from you, am I at risk of losing my Thunderbird account?

There is no Thunderbird Account and the Thunderbird email client does not make use of the Mozilla Accounts https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

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