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cannot open ameritech e mail account from my laptop

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jscher2000 -... replied
WILLIAM ARING
WILLIAM ARING

For some reason my laptop will not connect with my ameritech email acct. Connect no problem with older desktop computer.

For some reason my laptop will not connect with my ameritech email acct. Connect no problem with older desktop computer.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi William, is there a specific error message? You could copy/paste it into a reply here on the forum.

If it's a secure connection error, look for a CODE_IN_CAPS, which might be hidden behind an Advanced button. There's an article with tips on those codes: Troubleshoot security error codes on secure websites.