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I tried to cancel my Mozilla VPN subscription and it keeps saying my subscription is not found yet it keeps trying to charge an old credit card of mine.

I tried to cancel my Mozilla VPN subscription and it keeps saying my subscription is not found yet it keeps trying to charge an old credit card of mine. How do I cancel m… (read more)

I tried to cancel my Mozilla VPN subscription and it keeps saying my subscription is not found yet it keeps trying to charge an old credit card of mine. How do I cancel my subscription without having any customer service reps to speak with?

Solved 1

How many devices can add Mozilla VPN under my current subscription?

I purchased a new laptop, want to add Mozilla VPN protection, signed into my account, find no information telling me how many devices can add Mozilla VPN under my current… (read more)

I purchased a new laptop, want to add Mozilla VPN protection, signed into my account, find no information telling me how many devices can add Mozilla VPN under my current subscription. Thank you.

Open 2

Need to cancel subscription due to death

Please cancel my Mozilla VPN subscription...My husband is deceased and this service is no longer needed...please help. The email connected to this account is [redacted]… (read more)

Please cancel my Mozilla VPN subscription...My husband is deceased and this service is no longer needed...please help. The email connected to this account is [redacted] @gmail.com...

[redacted], or [redacted phone# from public] Michele

Open 1

Howw do I cancel my subscription?

I no longer need a VPN service, and I would like to cancel my subscription! Your service did a wonderful job protecting my computer, and what I do online! Thank you! … (read more)

I no longer need a VPN service, and I would like to cancel my subscription! Your service did a wonderful job protecting my computer, and what I do online! Thank you!

Solved 2

Subscribe to Mozilla VPN on PC

I'd like to subscribe and pay for Mozilla VPN on a PC and Android phone, but, don't want to initiate and pay for the subscription via Google Play. I'd rather manage the s… (read more)

I'd like to subscribe and pay for Mozilla VPN on a PC and Android phone, but, don't want to initiate and pay for the subscription via Google Play. I'd rather manage the subscription for the service via a browser based interface on a PC, but, it seems like this is not currently possible. Is that the case?

I see someone else has already asked similary: Mozilla VPN availability on F-Droid would also be a plus.

Solved 6

Deactivate account

Good day, My company that I previously worked for used the Thunderbird. I am not working for them any longer so I want to deactivate the email address and account pleas… (read more)

Good day, My company that I previously worked for used the Thunderbird. I am not working for them any longer so I want to deactivate the email address and account please. Please help me to deactivate. My email address was [redacted] @propertycoza.co.za.

Open 1

Refund Request for Automatic Mozilla VPN Renewal

Hello Mozilla Support, I would like to request a refund for my recent Mozilla VPN subscription renewal. The subscription was renewed automatically just now, but I no long… (read more)

Hello Mozilla Support,

I would like to request a refund for my recent Mozilla VPN subscription renewal. The subscription was renewed automatically just now, but I no longer use the VPN and did not intend to continue the subscription.

I have not used the service since the renewal. Please cancel my subscription and refund the latest charge to my original payment method.

Thank you for your help.

Open 1

سلام وقت بخیر آیا موزیلا فایرفاکس حساب کاربری و ایمیل مخصوص به خود را دارد؟و اینکه آیا هوش مصنوعی دارد؟و سوال آخر الان که من وی پی ان را آن کردم وی پی ان اصلی گوشیم را خاموش کنم؟

سلام وقت بخیر آیا موزیلا فایرفاکس حساب کاربری و ایمیل مخصوص به خود را دارد؟و اینکه آیا هوش مصنوعی دارد؟و سوال آخر الان که من وی پی ان را آن کردم وی پی ان اصلی گوشیم را خا… (read more)

سلام وقت بخیر آیا موزیلا فایرفاکس حساب کاربری و ایمیل مخصوص به خود را دارد؟و اینکه آیا هوش مصنوعی دارد؟و سوال آخر الان که من وی پی ان را آن کردم وی پی ان اصلی گوشیم را خاموش کنم؟

Open 1

Mozilla VPN not working in Italy

In the past weeks Mozilla VPN is not working in Italy. As of today, I cannot connect to any of Mozilla VPN servers. Everything fails, ping is stuck. I am connecting via V… (read more)

In the past weeks Mozilla VPN is not working in Italy. As of today, I cannot connect to any of Mozilla VPN servers. Everything fails, ping is stuck. I am connecting via Vodafone Italy as my ISP.

Open 1

Need to Cancel Mozilla VPN Subsciption on Old Account

Hello Mozilla Support, I once had a Firefox Sync account under the email [redacted] @outlook.com that I no longer can get into because of the loss of the MFA device and t… (read more)

Hello Mozilla Support,

I once had a Firefox Sync account under the email [redacted] @outlook.com that I no longer can get into because of the loss of the MFA device and the recovery codes. I now use a different Firefox account under [redacted] @outlook.com. However, I did have a yearly subscription to Mozilla VPN tied to the old account that I need canceled ASAP. Are you all able to go in and cancel it for me?

Thank you, Collyn Mosquito

Open 2