Video quality low on Youtube, video not playing on other sites
For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unable to play video on other platforms such as Vimeo, Pinterest and other streaming sites. Sites return errors such as 'Player is unable to play video at this time' or error code 102630. I have refreshed my cache and reinstalled Firefox and neither have resolved the issue. Notably, this issue does not occur on other browsers such as Chrome or Microsoft Edge. As far as I know my drivers are up to date and the Windows Media Feature Pack is installed, although it shouldn't be an issue seeing as sites work on other browsers. The issue also persists in troubleshooting mode. I've gone through the console and included images of some interesting errors that might be of use, although I don't have the technical knowledge to know what they mean. Please inform me if there is any other information I can provide that would help. Thank you!
Chosen solution
i solved this by setting media.mediasource.enabled and media.mediasource.webm.enabled to true in about:config
Read this answer in context 👍 1All Replies (7)
Forgot to mention but I'm pretty sure the issues started after updating the browser. Sadly I can't provide an exact update number but the issues definitely started after. An update. Sorry about the vagueness of that but my memory is terrible.
You need to show the issue. Provide links to examples and screenshot showing the low quality. Also provide sysinfo and network connection.
As per request, I use an Acer laptop running windows 10 home (22H2) with an intel core i7-10750H, 8gb DDR4 RAM, intel UHD graphics card (comet lake gt2) and nvidia geforce GTX 1660 Ti. firefox doesn't seem to be using the nvidia graphics card while playing video. Again, this issue does not persist on other browsers (although I've only tested browsers using chromium). Last image is the same video as the second image played on Chrome, as a quality comparison. I'm not tech literate at all, please ask if more information is needed
Which model? Here's a better screenshot using the same video. see screenshot https://www.youtube.com/watch?v=4yDm6xNeYas
Not sure if it matters, but is the media pack installed? https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a
Operating System: openSUSE Tumbleweed 20240716
KDE Plasma Version: 6.1.2
KDE Frameworks Version: 6.4.0
Qt Version: 6.7.2
Kernel Version: 6.9.9-1-default (64-bit)
Graphics Platform: X11
Processors: 12 × Intel® Core™ i7-9850H CPU @ 2.60GHz
Memory: 125.1 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics 630
Manufacturer: HP
Product Name: HP ZBook 17 G6
I would check for updates from Acer, Intel, and nvidia. https://www.acer.com/us-en/support/drivers-and-manuals https://www.intel.com/content/www/us/en/support/detect.html https://www.nvidia.com/en-us/geforce/drivers/
Modified by jonzn4SUSE
Chosen Solution
i solved this by setting media.mediasource.enabled and media.mediasource.webm.enabled to true in about:config
Wow! Thanks for letting us know how you fixed it. But Jay, where did you get the idea to change those settings?
Modified by NoahSUMO
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