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Thunderbird appears to have deleted emails from server!

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  • Last reply by grayfor

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continue in /questions/1424778 in Thunderbird section.

Having used Thunderbird for some time, I installed it on a new PC, and found that virtually all my emails on a particular account seem to have been deleted, despite the app being set up to retain them. I checked on the webmail (BT) and they have gone. The account is set up as IMAP - as is another account on the same server, which seems OK. BT won't engage with me on this as they "don't support third party apps" I assume that 3 years worth of important client history is gone for ever? Can anyone suggest what I did wrong, or is this a software failure?

continue in [/questions/1424778] in Thunderbird section. Having used Thunderbird for some time, I installed it on a new PC, and found that virtually all my emails on a particular account seem to have been deleted, despite the app being set up to retain them. I checked on the webmail (BT) and they have gone. The account is set up as IMAP - as is another account on the same server, which seems OK. BT won't engage with me on this as they "don't support third party apps" I assume that 3 years worth of important client history is gone for ever? Can anyone suggest what I did wrong, or is this a software failure?

Modified by James

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That's not true that is your email server time date that removes old emails if they have a default settings. You need to contact webmail (BT) to resolve your email issues here.

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grayfor said

Having used Firefox for some time, I installed it on a new PC, and found that virtually all my emails on a particular account seem to have been deleted, despite the app being set up to retain them. The account is set up as IMAP - as is another account on the same server, which seems OK.

Firefox itself is a web browser and not a email client. A web browser can only view emails by the webmail or web based email site like gmail.com for example. IMAP is used with a email client like Thunderbird.

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Doh! I meant Thunderbird - now edited...