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Larger File Download google drive/gmail "Download Anyway" button will not work FF 78.0.2 (64-bit)

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  • Last reply by FredMcD

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I'm running Firefox: 78.0.2 (64-bit) and when someone emails me a large file in gmail, it says it cannot scan for viruses, it prompts "is too large for Google to scan for viruses. Would you still like to download this file?"

I click "download anyway" and it just reloads the same page over and over again.

I tried disabling all plugins. I also tried running in "safe mode" but still getting the same results. I thought it might be a issue on google's side, but this has been a persistent issue for at least a month.

Also I go into google chrome and do the exact same steps, exact same file and it downloads easily. That leads me to beleive its something browser based in FF. I'm up to date with current version, but I really need this to work, I download files like this in my work daily.



System Info:


Application Basics


Name: Firefox Version: 78.0.2 Build ID: 20200708170202 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0 OS: Windows_NT 10.0 Launcher Process: Enabled Multiprocess Windows: 1/1 Enabled by default Remote Processes: 5 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


Firefox Features


Name: DoH Roll-Out Version: 1.3.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 11.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.3.0 ID: webcompat-reporter@mozilla.org

Remote Processes


Type: Web Content Count: 2 / 8

Type: Extension Count: 1

Type: Privileged About Count: 1

Type: GPU Count: 1

Extensions


Name: Adblock Plus - free ad blocker Version: 3.9 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Amazon.com Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Version: 1.1 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Version: 1.0 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Version: 1.0 Enabled: true ID: ebay@search.mozilla.org

Name: Google Version: 1.0 Enabled: true ID: google@search.mozilla.org

Name: I don't care about cookies Version: 3.1.8 Enabled: true ID: jid1-KKzOGWgsW3Ao4Q@jetpack

Name: Reddit Enhancement Suite Version: 5.20.1 Enabled: true ID: jid1-xUfzOsOFlzSOXg@jetpack

Name: Web Developer Version: 2.0.5 Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: Wikipedia (en) Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org

Name: LastPass: Free Password Manager Version: 4.51.0.1 Enabled: false ID: support@lastpass.com

Name: Pinterest Save Button Version: 4.0.105 Enabled: false ID: jid1-YcMV6ngYmQRA2w@jetpack

Name: Tailwind Publisher Version: 3.5.9 Enabled: false ID: ff@tailwind.com

Security Software


Type: Windows Defender Antivirus

Type:

Type: Windows Firewall

Graphics


Features Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000fc5d) EGL_VERSION: 1.4 (ANGLE 2.1.0.eabf2a79aac3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.eabf2a79aac3) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000fc5d) EGL_VERSION: 1.4 (ANGLE 2.1.0.eabf2a79aac3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.eabf2a79aac3) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit 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GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Uses Tiling (Content): true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 Target Frame Rate: 60 DirectWrite: true (10.0.18362.836) GPU #1 Active: Yes Description: Intel(R) UHD Graphics Vendor ID: 0x8086 Device ID: 0x9bca Driver Version: 26.20.100.7262 Driver Date: 9-25-2019 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 129c1462 RAM: 0 GPU #2 Active: No Description: NVIDIA GeForce GTX 1650 with Max-Q Design Vendor ID: 0x10de Device ID: 0x1f91 Driver Version: 26.21.14.3184 Driver Date: 8-25-2019 Drivers: C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_2923e09a5fc01afe\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_2923e09a5fc01afe\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_2923e09a5fc01afe\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_2923e09a5fc01afe\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_2923e09a5fc01afe\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_2923e09a5fc01afe\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_2923e09a5fc01afe\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_2923e09a5fc01afe\nvldumd.dll Subsys ID: 129c1462 RAM: 4096 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): none CMSOutputProfile: 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Display0: 3840x2160@60Hz DisplayCount: 1 GPUProcessPid: 8060 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING: available by default D3D11_COMPOSITING: available by default DIRECT2D: available by default D3D11_HW_ANGLE: available by default GPU_PROCESS: available by default WEBRENDER: opt-in by default: WebRender is an opt-in feature available by user: Qualified in release WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default WEBRENDER_PARTIAL: available by default WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature available by user: Enabled WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature available by user: Enabled OMTP: available by default ADVANCED_LAYERS: available by default blocked by env: Blocked from fallback candidate by WebRender usage WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly



Media


Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 46.14ms (2.77) Output Devices Name: Group

Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_1462129C&REV_1001\4&8d68538&0&0001 Headphones (OontZ Angle 3 E5D Stereo): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&33b5395b&0&CFAE04589E5D_C00000000 Speakers (Nahimic mirroring device): SWD\DRIVERENUM\{ce86418f-53d0-b4e5-36b3-3d0907cfa3b4}#AVoluteMirroringVad&5&281d6b3d&0 Speakers (Logitech Wireless Headset): USB\VID_046D&PID_0A29&MI_00\6&2c5979f&0&0000

Headset (OontZ Angle 3 E5D Hands-Free AG Audio): BTHHFENUM\BthHFPAudio\8&2a27841&0&97

Input Devices Name: Group Headset (OontZ Angle 3 E5D Hands-Free AG Audio): BTHHFENUM\BthHFPAudio\8&2a27841&0&97

Stereo Mix (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_1462129C&REV_1001\4&8d68538&0&0001

Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_1462129C&REV_1001\4&8d68538&0&0001 Microphone (Logitech Wireless Headset): USB\VID_046D&PID_0A29&MI_00\6&2c5979f&0&0000

Enumerate database

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 542024 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.contentblocking.category: standard browser.download.folderList: 0 browser.search.region: US browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20200708170202 browser.startup.homepage_override.buildID: 20200708170202 browser.startup.homepage_override.mstone: 78.0.2 browser.startup.page: 3 browser.tabs.warnOnClose: false browser.urlbar.placeholderName: Google browser.urlbar.placeholderName.private: Google browser.urlbar.tipShownCount.searchTip_onboard: 4 dom.forms.autocomplete.formautofill: true dom.push.userAgentID: a443480a764b4ef4b10b99ae624ca626 extensions.formautofill.firstTimeUse: false extensions.lastAppVersion: 78.0.2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 78.0.2 gfx.crash-guard.wmfvpxvideo.deviceID: 0x9bca gfx.crash-guard.wmfvpxvideo.driverVersion: 26.20.100.7262 idle.lastDailyNotification: 1594488124 layers.mlgpu.sanity-test-failed: true media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1592347507 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20200708170202 media.gmp-manager.lastCheck: 1594400072 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1592347509 media.gmp-widevinecdm.version: 4.10.1582.2 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.videocontrols.picture-in-picture.video-toggle.enabled: false network.trr.mode: 2 places.database.lastMaintenance: 1594401171 places.history.expiration.transient_current_max_pages: 108925 privacy.purge_trackers.date_in_cookie_database: 0 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.remote_settings.crlite_filters.checked: 1594483815 security.remote_settings.intermediates.checked: 1594483815 security.sandbox.content.tempDirSuffix: {e124995d-5ca3-47bb-9f4a-6001684f9b7c} security.sandbox.plugin.tempDirSuffix: {92e808d2-616c-4f13-b297-4f7085e8627b} services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1594488654 services.sync.lastSync: Sat Jul 11 2020 13:30:55 GMT-0400 (Eastern Daylight Time) signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1592349614 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


dom.ipc.processCount.webIsolated: 1 fission.autostart: false

Places Database


Accessibility


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions


NSPR Expected minimum version: 4.25 Version in use: 4.25

NSS Expected minimum version: 3.53.1 Version in use: 3.53.1

NSSSMIME Expected minimum version: 3.53.1 Version in use: 3.53.1

NSSSSL Expected minimum version: 3.53.1 Version in use: 3.53.1

NSSUTIL Expected minimum version: 3.53.1 Version in use: 3.53.1

Sandbox


Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6

Startup Cache


Disk Cache Path: C:\Users\hello\AppData\Local\Mozilla\Firefox\Profiles\88anep26.default-release\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Attached screenshots

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
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While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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