Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to sign in to Firefox Sync/Firefox Accounts with my primary email address, it says "Primary account email required for sign-in".

  • No replies
  • 3 have this problem
  • 9 views
  • Archived
Ethan
Ethan

Note: Since I haven't received a response here, I decided to post on BugZilla too.

I have two accounts, one I don't use too much anymore. I wanted to swap the emails on my accounts, so my newer account would use the email I use more often and my older account would use the other email. I did this and it seemed to work. Firefox Accounts sent the "Primary email updated" notification for both accounts even. However, when I try to login to Firefox Sync/Firefox Accounts now with the new primary email for either account I get a message that says "Primary account email required for sign-in", even though it is the primary email for that account.

Note: Since I haven't received a response here, I decided to post on BugZilla too. I have two accounts, one I don't use too much anymore. I wanted to swap the emails on my accounts, so my newer account would use the email I use more often and my older account would use the other email. I did this and it seemed to work. Firefox Accounts sent the "Primary email updated" notification for both accounts even. However, when I try to login to Firefox Sync/Firefox Accounts now with the new primary email for either account I get a message that says "Primary account email required for sign-in", even though it is the primary email for that account.
Attached screenshots

Modified by Ethan