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I use Bell Canada Web Mail - about every ten days it shuts down and I think the problem is with Firefox

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My e-mail works fine for about 7 to 10 days, then I can't send e-mail although I can receive it. It seems to occur when I attempt to open Firefox and I see a box that says It is necessary to close Firefox or cancel. No matter which one I chose, it doesn't help. If I shut my computer down for a day, it works works when I re-boot. I can receive e-mail as I mentioned but I can't sent it during this period. When I send an e-mail, the message I receive is as follows:

Error Wrong or missing login data to access mail transport server mtavip. Please check associated account's settings/credentials.

My e-mail works fine for about 7 to 10 days, then I can't send e-mail although I can receive it. It seems to occur when I attempt to open Firefox and I see a box that says It is necessary to close Firefox or cancel. No matter which one I chose, it doesn't help. If I shut my computer down for a day, it works works when I re-boot. I can receive e-mail as I mentioned but I can't sent it during this period. When I send an e-mail, the message I receive is as follows: Error Wrong or missing login data to access mail transport server mtavip. Please check associated account's settings/credentials.

Chosen solution

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 65.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
  • Support URL: https://support.mozilla.org/1/firefox/65.0.2/WINNT/en-US/

Extensions

  • Bitdefender Wallet 21.1.13 (bdwtwe@bitdefender.com) (Inactive)

Javascript

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Modified Preferences

Misc

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FredMcD
  • Top 10 Contributor
4224 solutions 58953 answers

magie21 said

I see a box that says It is necessary to close Firefox

What is the exact error messages?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

''magie21 [[#question-1253346|said]]'' <blockquote> I see a box that says It is necessary to close Firefox </blockquote> What is the exact error messages? ---------------- Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Question owner

The above information and suggestions did not help. However the same thing happened again this morning. It was the first time since March 14. This happens every 7 to 10 days. I finally copied the message and here it is. At the top left hand corner of the dialog box it says:

Close Firefox

Firefox is already running but is not responding. The old Firefox process must be closed to open a new window.


Close Firefox Cancel

Where do I go from here.

The above information and suggestions did not help. However the same thing happened again this morning. It was the first time since March 14. This happens every 7 to 10 days. I finally copied the message and here it is. At the top left hand corner of the dialog box it says: Close Firefox Firefox is already running but is not responding. The old Firefox process must be closed to open a new window. Close Firefox Cancel Where do I go from here.
FredMcD
  • Top 10 Contributor
4224 solutions 58953 answers

Have you contacted support for that website?

If you get the above message, press 'Close.'

Have you contacted support for that website? If you get the above message, press 'Close.'

Question owner

This problem still continues and I am unable to resolve it. It happens every 7 to 10 days, usually on a Tuesday. It happened again last Tuesday and I still can't send e-mail. It is not related to MS Windows 10 updates. The odd thing is that I can send e-mail out using my lap top. The only difference is that my lap top runs Windows 10 Pro while my desk top, which has the problem, runs Window 10 Home Edition. My ISP is of no help. Once the problem does resolve itself, usually after logging out of the mail box numerous times and shutting down the computer, it will work for about another 7. Personally I think it might have something to do with Firefox updates. Presently both machines are running version 66.05. I need help!!

This problem still continues and I am unable to resolve it. It happens every 7 to 10 days, usually on a Tuesday. It happened again last Tuesday and I still can't send e-mail. It is not related to MS Windows 10 updates. The odd thing is that I can send e-mail out using my lap top. The only difference is that my lap top runs Windows 10 Pro while my desk top, which has the problem, runs Window 10 Home Edition. My ISP is of no help. Once the problem does resolve itself, usually after logging out of the mail box numerous times and shutting down the computer, it will work for about another 7. Personally I think it might have something to do with Firefox updates. Presently both machines are running version 66.05. I need help!!
FredMcD
  • Top 10 Contributor
4224 solutions 58953 answers

Chosen Solution

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any settings.